Public Ticket #3222562
plug in not working


  • Melissa Justrich started the conversation

    after i purchased the premium layer slider plug in wordpress wont allow me to activate the plug in saying that its not compatible with my theme or one of my other plugins.  But i have the default WP theme so i dont understand.  can u please fix this issue or else give me a refund?  thanks

  •  70
    John replied

    Hi Melissa,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.

    Could you please describe the issue you're experiencing in more detail? Do you have difficulties activating the plugin after installation, or are you trying to register your license key? It would be a great help if you could show us the error message you received. I'd also like to recommend visiting System Status to uncover potential issues.

    Best Regards,
    John | Kreatura Dev Team