Public Ticket #1186332
LayerSlider product activation was canceled on this site


  • mariajoselandav started the conversation

    I had purchased The Gem theme today but I had some troubles with the customization tool, so I thought the theme hadn't been installed correctly. I deactivated it and deleted it from Wordpress. After that I uploaded it again and everything was working correctly until I tried to add a product from LayerSlider and it showed the following message (see attachment). I would like to activate the product again. What can I do?

  • [deleted] replied

    Dear mariajoselandav,

    As I can see the pruchase code you have provided is not valid for LayerSlider.

    Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.