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Public Tickets

Grace Cresser RefundClosed   LayerSlider for WordPress   Updated June 2, 2025 at 10:13am   2 Most recent comment from George K:Hello Grace, Thank you for reaching out. As I can see, the license has been used and was activated on the following site: lumaticom.wpcomstaging.com If you’re no longer using it and don’t need the ... Dragomir TemplateClosed   LayerSlider for WordPress   Updated June 2, 2025 at 10:10am   5 Most recent comment from George K:Hello Dragomir,We didn't release it officially but I've exported it for you. Daniel Gonzalez Button functionalityClosed   LayerSlider for WordPress   Updated May 31, 2025 at 11:58am   8 Most recent comment from Daniel Gonzalez:That did it, George. Thank you. Dana WordpClosed   LayerSlider for WordPress   Updated May 30, 2025 at 3:58pm   6 Most recent comment from John G:Thank you for the details, Dana. The issue causing the critical error on your site appears to originate from the Enfold theme. As this theme is developed and maintained by a different company, we unfo ... Mack Williams Overlapping layers in slidesClosed   LayerSlider for WordPress   Updated May 29, 2025 at 1:06pm   3 Most recent comment from Mack Williams:Hi, George. Thanks so much for your help. That worked perfectly. I think my problem was I didn't realize that the stack started at 100, so I was trying values like 10, 20, etc. and never made ... Andrew Zen Garden TemplateClosed   LayerSlider for WordPress   Updated May 27, 2025 at 3:24pm   4 Most recent comment from George K:Hello Andrew,I suggest h.264 codec and mp4 format. Peter Church unable to save or publish a projectClosed   LayerSlider for WordPress   Updated May 26, 2025 at 2:46pm   6 Most recent comment from George K:Great news, thank you for the feedback!Have a nice day! Dillon DeRosa Audio Playlist Slider - Is This Possible?Closed   LayerSlider for WordPress   Updated May 26, 2025 at 11:13am   4 Most recent comment from George K:Hello Dillon,Unfortunately this is not possible in the current version. You can add some other image layers and with timings, but they won't loop.I've checked your slider and it is amazing, ... Davis Sickmon Upgraded to 7, now I can't edit my old slidesClosed   LayerSlider for WordPress   Updated May 26, 2025 at 11:03am   2 Most recent comment from George K:Hello Davis, Thanks for reaching out and providing those details! Yes, unfortunately that JavaScript error is related to the issue you’re experiencing. It suggests that a required JavaScript compone ... Maïro Help Needed: Linking WordPress Menu Custom Links to Specific SlidesClosed   LayerSlider for WordPress   Updated May 23, 2025 at 10:40am   8 Most recent comment from George K:Unfortunately, using a deeplinked URL (e.g., yourdomain.com#slide1) will only navigate the slider to the specified slide. However, it will not scroll the page to the slider itself. If the slider is ou ... Alex Request for Refund – LayerSlider 7Closed   LayerSlider for WordPress   Updated May 19, 2025 at 1:07pm   2 Most recent comment from George K:Hello Alex,I've issued a full refund for your order. Please allow up to 5 business days for the credits to be reflected in the original payment method. Will Munroe Refund for the pluginClosed   LayerSlider for WordPress   Updated May 16, 2025 at 6:23pm   4 Most recent comment from George K:Dear Will, I understand your disappointment, but I’d like to clarify a few important points. First of all, I provided you with detailed responses to all your questions. Moreover, I went far beyond t ... Maïro How to programmatically navigate to a specific slide in LayerSlider using JavaScript?Closed   LayerSlider for WordPress   Updated May 16, 2025 at 10:52am   6 Most recent comment from George K:Hi Maïro, I’m glad to hear the slide change is working correctly now — thanks for the update!To add a smooth scroll to the target slider before the slide changes, here’s what you can do: Add ... Barbara can't downloadClosed   LayerSlider for WordPress   Updated May 9, 2025 at 5:48am   2 Most recent comment from George K:Hello Barbara, Could you please clarify exactly where you’re trying to download LayerSlider from? Are you clicking a button or a specific link? Any additional information you can provide—such as t ... Howard Goldbaum workspace thumbnails goneClosed   LayerSlider for WordPress   Updated May 5, 2025 at 4:17pm   2 Most recent comment from George K:Hello Howard, Use the icon marked on the screenshot to pin the thumbs.