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Public Tickets

Erwin Bosch Bug Report: Effect Layers not working properly in Popups   LayerSlider for WordPress   Updated March 31, 2026 at 12:06pm   2 Most recent comment from George K:Hi Erwin, Thank you very much for reporting this and for the detailed explanation. We’ll look into it on our end and fix it if necessary. Your findings are very helpful, especially the part about it ... Aaron Slider NavigationClosed   LayerSlider for WordPress   Updated March 26, 2026 at 12:27pm   2 Most recent comment from George K:Hi Aaron, This is happening because the menu column on the left side is covering part of the slider. As a result, the area where the left navigation arrow would normally appear is actually sitting und ... John Slider problemsClosed   LayerSlider for WordPress   Updated March 26, 2026 at 12:23pm   2 Most recent comment from George K:Hi John, Thanks for reaching out. Since the slider works correctly in the editor but not on the published page, and it also works fine on your other site, this is most likely caused by a performance/o ... Erdinc transfer slidesClosed   LayerSlider for WordPress   Updated March 23, 2026 at 5:29pm   2 Most recent comment from George K:Hi Erdinc, Unfortunately, there is no way to transfer sliders directly from Smart Slider 3 to LayerSlider. Smart Slider 3 is a completely different product made by a different developer, with a differ ... Mark MobileClosed   LayerSlider for WordPress   Updated March 16, 2026 at 1:06pm   7 Most recent comment from George K:Hi Mark, Yes, in most cases the desktop version also works perfectly fine for tablets, so keeping just a desktop and a mobile slider is usually a good and practical setup. That approach keeps things m ... oliver eltinger zip fileClosed   LayerSlider for WordPress   Updated March 11, 2026 at 2:56pm   3 Most recent comment from oliver eltinger:thank you.it was in the trash oliver eltinger zip fileClosed   LayerSlider for WordPress   Updated March 11, 2026 at 2:03pm   2 Most recent comment from George K:Hi Oliver, On some operating systems (especially macOS), ZIP files can be automatically extracted right after downloading, so it may look like you only received a folder. In that case, the original ZI ... Brian Ablaza prefers-reduced-motion supportClosed   LayerSlider for WordPress   Updated March 9, 2026 at 10:50am   2 Most recent comment from George K:Hi Brian, LayerSlider currently does not currently have a built-in option to detect prefers-reduced-motion and adjust animations on individual slides based on that setting. Lars Aldman PPopups only worksi editor, not on web page.Closed   LayerSlider for WordPress   Updated March 3, 2026 at 11:21am   5 Most recent comment from George K:Thank you for the feedback. Tim slidebar timer issue on mobileClosed   LayerSlider for WordPress   Updated March 2, 2026 at 3:29pm   2 Most recent comment from George K:Hello Tim, Thank you for the detailed report. We’ve tested the Before/After slider on mobile, and during the touch interaction the movement appears smooth on our end. However, we did notice that aft ... Dagmara the "Include scripts in the footer" option.Closed   LayerSlider for WordPress   Updated February 13, 2026 at 12:10pm   2 Most recent comment from George K:Hi Dagmara, Thanks for the details. On https://e-certum.pl/ we can see a number of JavaScript errors, but it also looks like LayerSlider isn’t being used on that site (at least not on the pages we ... Luann Ladley Layerslider not loading projects on webpageClosed   LayerSlider for WordPress   Updated February 11, 2026 at 3:45pm   6 Most recent comment from George K:Great news, thank you for the feedback!Have a nice day! ;-) Steven Where is the eye-dropper?Closed   LayerSlider for WordPress   Updated February 3, 2026 at 12:15pm   3 Most recent comment from Steven:Thank you for the reply.  It gave me an idea which worked well.  There is a Google Chrome extension called "ColorPickPro" that I installed and pinned.  It's free and handy!Thanks again for the ... Joseph Rodriguez Not sure if I need thisClosed   LayerSlider for WordPress   Updated February 2, 2026 at 12:42pm   2 Most recent comment from George K:Hi Joseph, Thanks for reaching out, I understand why this is confusing 👍 Based on what you shared, LayerSlider is installed and active on your site. That’s why you can see the LayerSlider meta ge ... Sara Issue responsive mobileClosed   LayerSlider for WordPress   Updated January 27, 2026 at 4:47pm   2 Most recent comment from George K:Hi Sara, This is a very common question, and you’re right: changing the slider height globally will affect all devices. However, there are two recommended approaches in LayerSlider to achieve a tall ...