Public Tickets
spencer mcneal
adding plug inClosed
LayerSlider for WordPress
Updated October 23, 2025 at 11:53am
2
Most recent comment from George K:Hi Spencer,
Thanks for your message!
Could you please clarify what you mean by “uploading the plugin”? Are you trying to install LayerSlider via the WordPress admin interface (Plugins → Add New ...
Darren
YouTube embedClosed
LayerSlider for WordPress
Updated October 21, 2025 at 10:29am
6
Most recent comment from George K:Thank you for your feedback, have a nice day!
Muriel Zsiga
Saving issue due to Caching pluginsClosed
LayerSlider for WordPress
Updated October 20, 2025 at 4:43pm
3
Most recent comment from George K:Hi Muriel,
Thanks for the update, we’re glad to hear you managed to solve it! 😊 Let us know if you need any further help.
Luz
Cancelar suscripción y devolución de facturaClosed
LayerSlider for WordPress
Updated October 16, 2025 at 11:13am
2
Most recent comment from George K:Hi Luz,I've issued a full refund for the renewal payment and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
Darren
Slide durationClosed
LayerSlider for WordPress
Updated October 16, 2025 at 11:10am
3
Most recent comment from George K:Hi Darren,
You’re absolutely right — clicking Publish is essential if you want your changes to appear on the live site. Hitting Save alone will only apply the changes within the editor for preview ...
Zoran
LayerSlider Dynamic ACF Integration on Single Post PagesClosed
LayerSlider for WordPress
Updated October 14, 2025 at 12:44pm
16
Most recent comment from John G:Thank you for the details, Zoran.
The [title] placeholder itself works correctly in LayerSlider based on our tests. We couldn't reproduce the issue on our end, and nobody else has reported a simi ...
Zoran
LayerSlider Dynamic Layer [Text Issue]Closed
LayerSlider for WordPress
Updated October 12, 2025 at 12:56pm
3
Most recent comment from Zoran:Quick reply - It worked.Thank you very much.
igor
Wont update to latest versionClosed
LayerSlider for WordPress
Updated October 8, 2025 at 11:06am
2
Most recent comment from George K:Hi Igor,
Thank you for reaching out to us.
I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it.
A ...
Alan Brown
Product did not workClosed
LayerSlider for WordPress
Updated October 6, 2025 at 3:13pm
2
Most recent comment from George K:Hi Alan,
It looks like your site is still running LayerSlider version 6.11, which is very outdated and no longer compatible with the latest WordPress and PHP versions. This is why you’re seeing the ...
Miroslav Horák
Desktop View/Tablet View, Mobile view does nothingClosed
LayerSlider for WordPress
Updated September 29, 2025 at 4:54pm
4
Most recent comment from George K:For example: https://layerslider.com/sliders/marketing-page-pack/
In this Template Pack you can see mobile versions of several sliders.
Chad
Further Questions on Ticket Comment from George K [Ticket #4497774]Closed
LayerSlider for WordPress
Updated September 25, 2025 at 5:02pm
2
Most recent comment from George K:Hello Chad,I've attached some screenshots about how to open Transition Selector.
Melissa Warburton
Download of LayerSlider keeps timing outClosed
LayerSlider for WordPress
Updated September 25, 2025 at 4:56pm
2
Most recent comment from George K:Hi Melissa,
My colleague has just replied to your email regarding this issue.
Mauricio
actualizar versión PHP 8.4Closed
LayerSlider for WordPress
Updated September 23, 2025 at 5:28pm
4
Most recent comment from John G:Hola Mauricio,
Lamento saber que estás teniendo problemas después de actualizar a PHP 8.4. Sin embargo, LayerSlider es completamente compatible con esa versión y no deberías experimentar errores. ...
Jay Wilson
Large gap appears below layer slider on mobileClosed
LayerSlider for WordPress
Updated September 19, 2025 at 11:42pm
2
Most recent comment from George K:Hi Jay,
Thanks for the details and the URL. Have you managed to fix this issue in the meantime? I’ve just checked your site and it looks like both the menu and the hero slider are working fine now.
Novariska
Slider is not appearing on mobileClosed
LayerSlider for WordPress
Updated September 16, 2025 at 10:20am
2
Most recent comment from George K:Hi Novariska,
Thanks for reaching out. The template you’re using is one of LayerSlider’s demo templates, and it has a built-in setting that hides the slider on mobile devices (under a certain scre ...