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Public Tickets

Emanuele Custom fontsClosed   LayerSlider for WordPress   Updated February 24, 2025 at 12:38pm   2 Most recent comment from George K:Hello Emanuele,"Use Any Font" for WordPress will exactly do that for you. It will load your custom font to wp-admin as well (so it will be available in all WP plugins, also in LayerSlider) Pieter Can't save a projectClosed   LayerSlider for WordPress   Updated February 20, 2025 at 8:10pm   2 Most recent comment from George K:Hello Pieter, You might be hitting a server-side limit, which could be related to PHP, Apache, or even the database. We recommend reaching out to your web hosting provider and asking them to check the ... iSynergy THe backgrounds stopped showingClosed   LayerSlider for WordPress   Updated February 19, 2025 at 9:56am   2 Most recent comment from George K:Hello, Most of your sliders are working and visible on my end, but some background images are missing. After investigating the issue, I found a custom CSS rule on your site that hides all images:img,a ... Octane Marketing Template:New Modern Style — Lightbox FunctionalityClosed   LayerSlider for WordPress   Updated February 19, 2025 at 9:43am   3 Most recent comment from George K:Hello Octane,First of all, I am sorry for the delayed reply.You can use LayerSlider's Popup feature for that. I recommend you to:- Create a new LayerSlider Project,- Set the layout to Popup under ... Fontimedia Change billing dataClosed   LayerSlider for WordPress   Updated February 17, 2025 at 5:01pm   12 Most recent comment from George K:Please try it again or use the following url:https://account.kreaturamedia.com/login/20599acc7077f86e995a50ea9e4f77f4 Gretchen Bily Getting Server Error When I Try to Add Shape to a SliderClosed   LayerSlider for WordPress   Updated February 14, 2025 at 12:47pm   2 Most recent comment from John G:Hi Gretchen, Thank you for reaching out to us. My name is John, and I'm happy to assist you. I sincerely appreciate your patience while we worked to get back to you. I'm sorry to hear that y ... Roberto possibilità di utilizzoClosed   LayerSlider for WordPress   Updated February 12, 2025 at 7:58am   2 Most recent comment from George K:Hello Roberto,Your ticket is empty. How can I help you? Paul Hart White Space above slider.Closed   LayerSlider for WordPress   Updated February 11, 2025 at 12:53pm   2 Most recent comment from George K:Hello Paul,Where can I see the slider on your website? christa albano Layer slider plugin causes a scrolling issue (Scrolling of pages not working) on our websiteClosed   LayerSlider for WordPress   Updated February 11, 2025 at 12:51pm   4 Most recent comment from George K:Please open LayerSlider Settings and under Troubleshooting, enable Use GreenSock (GSAP) Sandboxing. This should solve your issue. You may need to clear all cache files if you are using any cache plugi ... Harry Houthuijse Slider does not load optimally on mobilesClosed   LayerSlider for WordPress   Updated February 9, 2025 at 3:48pm   4 Most recent comment from George K:Thank you for the feedback! Have a nice day! Paul williams cannot get the maintenance plugin to show up on pageClosed   LayerSlider for WordPress   Updated January 31, 2025 at 5:13pm   18 Most recent comment from George K:Hello Paul, I'm glad, that the maintenance mode works now. The currently used solution not comes from LayerSlider, but from another plugin. If you tried to use multiple plugins in maintenance mod ... Jack Lin fail to register licenseClosed   LayerSlider for WordPress   Updated January 30, 2025 at 12:05pm   3 Most recent comment from George K:Hello Jack Lin,I'm glad you were managed to solve this issue.Please let me know if I can help you with anything else. fusion-stourport Slide and/or layer linking not workingClosed   LayerSlider for WordPress   Updated January 21, 2025 at 2:34pm   2 Most recent comment from George K:Hello,This issue caused by the following custom style rule in style2.php:.ls-direction-fix {z-index:-99999 !important;} Daniel Request refund - u have charged once again the payment in my debit cardClosed   LayerSlider for WordPress   Updated January 21, 2025 at 2:27pm   2 Most recent comment from George K:Hello Daniel, Thank you for being a valued LayerSlider user! You currently have a subscription-based license for LayerSlider for WordPress. This type of license comes at a significantly lower cost com ... Luca Refund of a payment InquiryClosed   LayerSlider for WordPress   Updated January 13, 2025 at 1:30pm   2 Most recent comment from George K:Hello Luca, I’ve processed a refund for your last payment and ensured that the related subscription has been canceled to prevent any future charges. Please allow up to 5 business days for the refund ...