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Public Tickets

Amy King Subscription Renwal and CancellationClosed   LayerSlider for WordPress   Updated December 20, 2024 at 12:01pm   2 Most recent comment from George K:Hello Amy, I’ve processed a refund for your last payment and ensured that the related subscription has been canceled to prevent any future charges. Please allow up to 5 business days for the refund ... Mark Javscript load issue?Closed   LayerSlider for WordPress   Updated December 19, 2024 at 1:55pm   3 Most recent comment from Mark:Perfect - sorted it.  Thank you JUSTIN STEDMAN LayerSlider Not Showing UpClosed   LayerSlider for WordPress   Updated December 16, 2024 at 7:44pm   6 Most recent comment from George K:Thank you for your kind words. Have a nice day! ;-) ilias Cancel Subscription and refundClosed   LayerSlider for WordPress   Updated December 13, 2024 at 8:51am   2 Most recent comment from George K:Hello Ilias, I've issued a full refund for your order and made sure the related subscription is canceled to avoid future charges. Please allow up to 5 business days for the credits to be reflecte ... Martin B Layout issues in edge/firefoxClosed   LayerSlider for WordPress   Updated December 11, 2024 at 2:37pm   2 Most recent comment from George K:Hello Martin, It appears that you are using a JavaScript & CSS minifier/compressor. The compressed JS file has a syntax error, which is causing this issue. Please disable this feature in your theme (o ... Ryan Seeloff Program not workingClosed   LayerSlider for WordPress   Updated December 7, 2024 at 7:07am   2 Most recent comment from George K:Hello Ryan,Please open system status and try to clear localstorage and update database buttons. Yury Slider not loaded in WP dashboard. Editing not possible.Closed   LayerSlider for WordPress   Updated December 3, 2024 at 5:39pm   1 Most recent comment from Yury:Slider not loaded in WP dashboard. Editing not possible. Just blank screen. WP Rocket cache was emptied  - no effect CloudFlare caching was stopped - no effect. Tried to load slider for editing in di ... Erik Huizinga Update a license gives an errorClosed   LayerSlider for WordPress   Updated December 2, 2024 at 6:55pm   2 Most recent comment from George K:Hi Erik, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. Have you had a ... Christine how to split sliders and make them a groupClosed   LayerSlider for WordPress   Updated November 19, 2024 at 11:21am   2 Most recent comment from George K:If I understand it well, you need all the slides from a multi-slide slider to be separated in different sliders? kike Como puedo eliminar los bloques blancosClosed   LayerSlider for WordPress   Updated November 19, 2024 at 10:28am   4 Most recent comment from George K:Sorry, but I don't understand exactly what the problem is. I described how to delete slides, I also described that using a different layout in LayerSlider, the slider completely fills the space o ... Paul Unable to activate licenseClosed   LayerSlider for WordPress   Updated November 11, 2024 at 1:12pm   2 Most recent comment from George K:Hello Paul,You can try to manually update the plugin, which involves the same process as installing the it. To do that, you must first log in to your account and download the latest version of LayerSl ... Loira Upgrading to Professional for 3 websitesClosed   LayerSlider for WordPress   Updated November 6, 2024 at 9:18pm   2 Most recent comment from George K:Hello Loira,Unfortunately, only subscription licenses can be upgraded. You'll need to purchase the Professional for 3 websites license on the following page: https://layerslider.com/pricing/   denis Open by click - unique call back per slideClosed   LayerSlider for WordPress   Updated November 4, 2024 at 4:51pm   6 Most recent comment from George K:First of all, you have to add a class name to your slider under Project Settings / Appearance / project Classes, for example: mypopupThen, you should add the following code to your button:jQuery(  ... Mark Mintler timelineClosed   LayerSlider for WordPress   Updated October 29, 2024 at 6:35pm   8 Most recent comment from George K:For those layers that you don't want to disappear when changing slides, scroll down the opening transition sidebar and set Keep this layer visible -> Forever. David Communicating between two sliders on the same pageClosed   LayerSlider for WordPress   Updated October 29, 2024 at 6:31pm   4 Most recent comment from George K:Nice solution! Thank you for the feedback!