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Public Tickets

Karinna LayerSlider not showing up on iPad/tabletClosed   LayerSlider for WordPress   Updated July 29, 2024 at 5:13pm   2 Most recent comment from George K:Hello Karinna, No, the update should not affect the slider's visibility on different devices. This issue must come from a 3rd party plugin , from your website builder or from your theme. Amilcar Effects in the SlidersClosed   LayerSlider for WordPress   Updated July 23, 2024 at 3:36pm   2 Most recent comment from George K:Hello Amilcar,Slide transitions work only with slide background images and/or slide background colors. You should add slide background image or color if you would like to use these transitions. Cedric Best Canvas Width by Device – i.e., Wordpress Visibility SettingsClosed   LayerSlider for WordPress   Updated July 15, 2024 at 3:22pm   2 Most recent comment from George K:Hello Cedric, I would suggest you to create a desktop slider (it can be responsive or full.width or full-size - depending on you requirements) about 1000-1280px width and for the portrait-tablet and m ... Gretchen Bily Do I have to make a separate, mobile version of the sliders or is there a way to make them responsive?Closed   LayerSlider for WordPress   Updated July 13, 2024 at 9:38pm   3 Most recent comment from Gretchen Bily:Thanks, George! SOHAIL RefundClosed   LayerSlider for WordPress   Updated July 13, 2024 at 4:00pm   2 Most recent comment from George K:Hello Sohail,I've issued a full refund for your order and made sure the related subscription is canceled to avoid future charges. Please allow up to 5 business days for the credits to be reflecte ... Simon Vetterli Layerslider adds overflow in sectionClosed   LayerSlider for WordPress   Updated June 28, 2024 at 7:05am   2 Most recent comment from George K:Hello Simon,If you are using a scroll / sticky scene from Layout types, these style rules are necessary for the proper working. If you are using other Layout modes, this can be disabled by the followi ... Cedric Scroll Scene Functionality in a Layer Slider Popup Project??Closed   LayerSlider for WordPress   Updated June 27, 2024 at 7:28pm   2 Most recent comment from George K:Hello Cedric,No, unfortunately scroll scene function is not available in popup layout. Paul Clearfire Parallax in iOSClosed   LayerSlider for WordPress   Updated June 24, 2024 at 9:26am   4 Most recent comment from George K:Great, thank you for the feedback!We will consider your idea regarding the unique layer type. Cedric Manipulate Wordpress Bkgrd Color during Scroll SceneClosed   LayerSlider for WordPress   Updated June 21, 2024 at 9:30am   4 Most recent comment from George K:Thank you for the feedback. Tony Samatas popup issueClosed   LayerSlider for WordPress   Updated June 21, 2024 at 9:30am   6 Most recent comment from George K:You can use the already built form's shortcode for that. Please note that embedded forms with shortcodes will not appear in the editor/preview admin area; they'll only be visible on the fr ... Shaun Vogel OverflowClosed   LayerSlider for WordPress   Updated June 5, 2024 at 6:37am   4 Most recent comment from George K:Hello Shaun,I've just sent a reply about this issue in your another ticket. Howard Gurr Refund on license purchaseClosed   LayerSlider for WordPress   Updated June 4, 2024 at 7:11pm   3 Most recent comment from Howard Gurr:Hi John,Thanks for the quick response. I appreciate your help.Howie Frank Holtzwart Delete unused mediaClosed   LayerSlider for WordPress   Updated June 4, 2024 at 6:58pm   2 Most recent comment from John G:Hi Frank, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your case. Unfortunately, I d ... Daniel Gonzalez gap between layer slidersClosed   LayerSlider for WordPress   Updated June 2, 2024 at 5:08am   6 Most recent comment from George K:I understand but I don't know how to help you. I am not familiar with Visual Composer - I can just check the developer tools in the browser that gives me information about elements and their styl ... Wayne Can't save slider with Youtube videos in itClosed   LayerSlider for WordPress   Updated May 30, 2024 at 12:44pm   2 Most recent comment from George K:Hello Wayne,Did you check the System Status? Could you provide a screenshot about it, please?