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Public Tickets

Alex Request for Refund – LayerSlider 7Closed   LayerSlider for WordPress   Updated May 19, 2025 at 1:07pm   2 Most recent comment from George K:Hello Alex,I've issued a full refund for your order. Please allow up to 5 business days for the credits to be reflected in the original payment method. Will Munroe Refund for the pluginClosed   LayerSlider for WordPress   Updated May 16, 2025 at 6:23pm   4 Most recent comment from George K:Dear Will, I understand your disappointment, but I’d like to clarify a few important points. First of all, I provided you with detailed responses to all your questions. Moreover, I went far beyond t ... Maïro How to programmatically navigate to a specific slide in LayerSlider using JavaScript?Closed   LayerSlider for WordPress   Updated May 16, 2025 at 10:52am   6 Most recent comment from George K:Hi Maïro, I’m glad to hear the slide change is working correctly now — thanks for the update!To add a smooth scroll to the target slider before the slide changes, here’s what you can do: Add ... Barbara can't downloadClosed   LayerSlider for WordPress   Updated May 9, 2025 at 5:48am   2 Most recent comment from George K:Hello Barbara, Could you please clarify exactly where you’re trying to download LayerSlider from? Are you clicking a button or a specific link? Any additional information you can provide—such as t ... Howard Goldbaum workspace thumbnails goneClosed   LayerSlider for WordPress   Updated May 5, 2025 at 4:17pm   2 Most recent comment from George K:Hello Howard, Use the icon marked on the screenshot to pin the thumbs. Smart ERROR IN PLUGIN CODEClosed   LayerSlider for WordPress   Updated May 2, 2025 at 11:45am   2 Most recent comment from John G:Hello, Thank you for bringing this to our attention, and I'm really sorry to hear about the trouble you're experiencing. My name is John, and I'm happy to assist you. I sincerely apprec ... Yong Jie Request for Refund for Unintended RenewalClosed   LayerSlider for WordPress   Updated April 28, 2025 at 6:39pm   2 Most recent comment from George K:Hello Yong, We would like to kindly inform you that at the time of purchase, there was an option to choose a lifetime license instead of an annual subscription. The annual subscription is offered at a ... Will Munroe How to create a scroll sceneClosed   LayerSlider for WordPress   Updated April 24, 2025 at 2:20pm   9 Most recent comment from George K:Hi Will,I’ve duplicated your project and applied the requested settings. Let me know if everything looks good to you. Arianna Rossi Issue with License Registration – Purchase on 16/04/25Closed   LayerSlider for WordPress   Updated April 22, 2025 at 3:11pm   7 Most recent comment from George K:The "The 7" theme uses a modified version of our product that doesn’t work the standard way, which is why it can’t be updated. Please delete this version (your sliders will remain intact), then do ... Giorgio Server IssueClosed   LayerSlider for WordPress   Updated April 18, 2025 at 12:21pm   2 Most recent comment from George K:Hi Giorgo,Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. Problems like ... Tom RefundClosed   LayerSlider for WordPress   Updated April 7, 2025 at 2:10pm   2 Most recent comment from George K:Hello Tom, Thank you for reaching out, and we’re sorry to hear about the trouble you’ve had. Just to clarify, every part of the sliders in LayerSlider – including all images – is fully customi ... Rich Pagano Editing a sliderClosed   LayerSlider for WordPress   Updated March 31, 2025 at 11:16am   2 Most recent comment from George K:Hello Rich,Here’s how you can open an existing slider step by step: 1. In your WordPress dashboard, click on the LayerSlider menu item on the left-hand sidebar. 2. On the main LayerSlider screen, y ... Stefan event callback access a certain layer elementClosed   LayerSlider for WordPress   Updated March 25, 2025 at 12:51pm   2 Most recent comment from George K:Hello Stefan,This can be done with the following code:function( event, slider ) { jQuery( '#text' ).text( 'newtext' ); } Andrew Fraser Featured ImageClosed   LayerSlider for WordPress   Updated March 20, 2025 at 3:07pm   4 Most recent comment from George K:Hello Andrew,A featured image assigned to a post does not automatically appear within the post content itself unless the theme explicitly includes this functionality—which is quite rare. Instead, fe ... Michael Pisner iFrames in Pop-upsClosed   LayerSlider for WordPress   Updated March 11, 2025 at 3:24pm   10 Most recent comment from Michael Pisner:Please disregard...I was able to figure this out with your original response. Thank you so much for you help!