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Public Tickets

Orhan I had purchased the Slider Plugin, but I would like to return it.Closed   LayerSlider for WordPress   Updated August 27, 2024 at 1:54pm   2 Most recent comment from George K:Hello Orhan, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We're ... Ivan Stachoulenok API or JavaScriptClosed   LayerSlider for WordPress   Updated August 27, 2024 at 1:52pm   6 Most recent comment from George K:Dear Ivan,Thank you for providing access to your site. After logging in, my colleague and I thoroughly investigated the issue. Upon our review, we determined that the problem is not related to LayerSl ... John Wang icon on the address bar is not showingClosed   LayerSlider for WordPress   Updated August 26, 2024 at 7:13am   2 Most recent comment from George K:Hello John,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Do you mean th ... Peter Safari IssueClosed   LayerSlider for WordPress   Updated August 24, 2024 at 5:53am   4 Most recent comment from George K:Hello Peter,Great! Thank you for the feedback. Have a nice day! Amanda Updating or removing LayerSlider from multiple sites - Embedded pluginClosed   LayerSlider for WordPress   Updated August 23, 2024 at 12:52pm   2 Most recent comment from John G:Hi Amanda, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your case.I fully understand ... Gretchen Bily Slider Disappearing When I Swipe Up on My PhoneClosed   LayerSlider for WordPress   Updated August 23, 2024 at 6:04am   7 Most recent comment from George K:Hello Gretchen,The sliders are still in "multi-view" sections. These special sections are controlled by your page builder. You should not use these responsive, multi-view sections with LayerSlider. Yo ... Darlene Pfahl LayerSlider mp4 playback ALWAYS is TRUEClosed   LayerSlider for WordPress   Updated August 23, 2024 at 5:53am   2 Most recent comment from George K:Hello Darlene,If you are using the video az a background video, it will always autoplay. If it is a normal media layer, you can change if it should autoplay or not with the Autoplay option under Layer ... Sabine Slider Video LoopClosed   LayerSlider for WordPress   Updated August 16, 2024 at 6:46am   4 Most recent comment from George K:I'm sorry, I misunderstood. In this case, please select the video layer, then on the right sidebar, please go to Layers -> Content and scroll down to Media Settings. There you can enable the "Loo ... Aram Subscription popupClosed   LayerSlider for WordPress   Updated August 6, 2024 at 5:03am   3 Most recent comment from Aram:Thank you. Best regards!  Rev. Dan Adolphson sizing issuesClosed   LayerSlider for WordPress   Updated August 3, 2024 at 2:36pm   4 Most recent comment from George K:Hello Dan,Yes, "fixed" layout means that the slider won't apply to the screen width (it won't be responsive). That is the normal behaviour of fixed setting. Try "full width" - maybe that is ... Ivan Stachoulenok JavaScriptClosed   LayerSlider for WordPress   Updated August 3, 2024 at 6:54am   2 Most recent comment from George K:Hello Ivan,You can easily tell LayerSlider to switch to the requested slide by using the following method:jQuery('#slider').layerSlider(2);where #slider is the LayerSlider element itself an ... Julian Layslider continius transitionClosed   LayerSlider for WordPress   Updated July 30, 2024 at 8:06am   3 Most recent comment from Julian:Perfect - I just never found this select :)You can close the ticket. Mylo layer slider will not upload imagesClosed   LayerSlider for WordPress   Updated July 29, 2024 at 5:48pm   2 Most recent comment from John G:Hi Mylo, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your case. I'm sorry to h ... Karinna LayerSlider not showing up on iPad/tabletClosed   LayerSlider for WordPress   Updated July 29, 2024 at 5:13pm   2 Most recent comment from George K:Hello Karinna, No, the update should not affect the slider's visibility on different devices. This issue must come from a 3rd party plugin , from your website builder or from your theme. Amilcar Effects in the SlidersClosed   LayerSlider for WordPress   Updated July 23, 2024 at 3:36pm   2 Most recent comment from George K:Hello Amilcar,Slide transitions work only with slide background images and/or slide background colors. You should add slide background image or color if you would like to use these transitions.