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Public Tickets

Miriam Problem with 2 shortcodesClosed   LayerSlider for WordPress   Updated December 14, 2023 at 11:42am   7 Most recent comment from Miriam:You rock! Thanks! Studio Safari bugClosed   LayerSlider for WordPress   Updated December 12, 2023 at 2:26pm   4 Most recent comment from George K:Hello Miriam,Please disable any Image Lazy Loader function. LayerSlider has a built-in solution for loading the images and content exactly when it needed, but 3rd party image loaders can break the pro ... Ron Tomasetti Vimeo Video Not WorkingClosed   LayerSlider for WordPress   Updated December 12, 2023 at 7:22am   8 Most recent comment from George K:Hello Ron, As I know, RevSlider uses the same product strategy that we do. That means, many themes comes with included RevSlider and/or LayerSlider and you can use these theme embedded versions for th ... Cedric Compatibility with Popup MakerClosed   LayerSlider for WordPress   Updated December 11, 2023 at 3:39pm   2 Most recent comment from George K:Hello Cedric, The 'Choose post or page" is a function to embed dynamic content from WordPress postos/pages. (But: if the popups created with Popup Maker would be regularry WordPress posts, they w ... James Burrell Erroneous Space Causing PHP Errors After UpdatesClosed   LayerSlider for WordPress   Updated December 11, 2023 at 2:28pm   2 Most recent comment from George K:Hello James,The screenshot shows that this is not an official release, so it's not from us. The license key (purchase code) is in a completely different format than the one we use. We see that yo ... R scroll sceneClosed   LayerSlider for WordPress   Updated December 8, 2023 at 7:57am   3 Most recent comment from R:Great! Thanks Eric Bond Auto-Updates NOT workingClosed   LayerSlider for WordPress   Updated November 30, 2023 at 2:45pm   2 Most recent comment from George K:Hello Eric,Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. It seems you ... Cedric Popup Tool / Scroll FunctionalityClosed   LayerSlider for WordPress   Updated November 28, 2023 at 2:59pm   2 Most recent comment from George K:Hello Cedric,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1. No, unfor ... Nelson Shortcode not workingClosed   LayerSlider for WordPress   Updated November 24, 2023 at 6:50pm   3 Most recent comment from Nelson:Thanks John, Using the System Status I found that the "Heartbeat Control" by WP Rocket was causing the issue.                     I cleared the Cache for it as well as Cloudflare those actio ... David Salahi How to Link a Button to a Paypal pageClosed   LayerSlider for WordPress   Updated November 21, 2023 at 11:59pm   6 Most recent comment from David Salahi:This is a big help. Thank you!David Erin McDade LayerSlider7 No longer being responsiveClosed   LayerSlider for WordPress   Updated November 21, 2023 at 2:33pm   2 Most recent comment from John G:Hi Erin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I believe both issu ... Tiffany Layer Slider Front End Error MessageClosed   LayerSlider for WordPress   Updated November 21, 2023 at 12:57pm   4 Most recent comment from George K:Hello Tiffany,I can see the slider on your home page. Did you manage to solve this issue in the mean time? Mari Sandifer Slider Not ShowingClosed   LayerSlider for WordPress   Updated November 21, 2023 at 12:54pm   5 Most recent comment from George K:Hello Mari,I'm not sure about that. Currently, I cannot see any sliders on your homepage. Perry Hover featureClosed   LayerSlider for WordPress   Updated November 16, 2023 at 1:56pm   4 Most recent comment from George K:Hello Perry, It is very easy: create a new image layer, set the size and position. It will be the "bottom" layer. Then, duplicate this layer and change the image to another (this will be the "top" lay ... Patrizio De Priori BugClosed   LayerSlider for WordPress   Updated November 14, 2023 at 7:44pm   14 Most recent comment from John G:No problem; I'm glad I was able to help debug this issue. You can delete the test account now.