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Public Tickets

Sergio Veliz updateClosed   LayerSlider for WordPress   Updated January 15, 2024 at 12:34pm   2 Most recent comment from George K:Hello Sergio, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. It seems ... Mohamed The Sliders & other parts are not performing wellClosed   LayerSlider for WordPress   Updated January 11, 2024 at 8:39pm   17 Most recent comment from George K:I've already answered your question about the black lines. It is caused by the aggressive custom style rules of your theme. I'm sorry, but you are wrong: these issues are not related to Laye ... Jojo Sliders on homepage do not work on mobileClosed   LayerSlider for WordPress   Updated January 8, 2024 at 12:41pm   2 Most recent comment from George K:Hi Jojo,I've checked your website on mobile but the slider is visible for me. Did you fix this issue in the mean time? indrajit Not able to update 7.9Closed   LayerSlider for WordPress   Updated January 5, 2024 at 12:05pm   2 Most recent comment from George K:Hello, I've checked your website and you are currently running the latest version of LayerSlider. Have you managed to you fix the update issue in the mean time? Miriam Slider black line underneathClosed   LayerSlider for WordPress   Updated December 28, 2023 at 7:45pm   4 Most recent comment from Miriam:Thanks! Thanh Bình Võ RefundClosed   LayerSlider for WordPress   Updated December 28, 2023 at 4:51pm   2 Most recent comment from George K:Hi Thahn, As requested, I've processed a full refund for the renewal charge and made sure the related subscription is┬ácanceled. Please note that it can take up to 3-5 business days for the trans ... projectwebseo jquery version using templateClosed   LayerSlider for WordPress   Updated December 21, 2023 at 5:06pm   3 Most recent comment from projectwebseo:Thank you! This is resolved. Parath Publish slider errorClosed   LayerSlider for WordPress   Updated December 20, 2023 at 4:25pm   4 Most recent comment from John G:Hi Parath,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I'm sorry to ... peter Cant install sliderClosed   LayerSlider for WordPress   Updated December 14, 2023 at 8:41pm   2 Most recent comment from George K:Hello Peter,In this case, please contact to your hosting provider, they can increase the upload_max_filesize limit in php.ini Miriam Problem with 2 shortcodesClosed   LayerSlider for WordPress   Updated December 14, 2023 at 11:42am   7 Most recent comment from Miriam:You rock! Thanks! Studio Safari bugClosed   LayerSlider for WordPress   Updated December 12, 2023 at 2:26pm   4 Most recent comment from George K:Hello Miriam,Please disable any Image Lazy Loader function. LayerSlider has a built-in solution for loading the images and content exactly when it needed, but 3rd party image loaders can break the pro ... Ron Tomasetti Vimeo Video Not WorkingClosed   LayerSlider for WordPress   Updated December 12, 2023 at 7:22am   8 Most recent comment from George K:Hello Ron, As I know, RevSlider uses the same product strategy that we do. That means, many themes comes with included RevSlider and/or LayerSlider and you can use these theme embedded versions for th ... Cedric Compatibility with Popup MakerClosed   LayerSlider for WordPress   Updated December 11, 2023 at 3:39pm   2 Most recent comment from George K:Hello Cedric, The 'Choose post or page" is a function to embed dynamic content from WordPress postos/pages. (But: if the popups created with Popup Maker would be regularry WordPress posts, they w ... James Burrell Erroneous Space Causing PHP Errors After UpdatesClosed   LayerSlider for WordPress   Updated December 11, 2023 at 2:28pm   2 Most recent comment from George K:Hello James,The screenshot shows that this is not an official release, so it's not from us. The license key (purchase code) is in a completely different format than the one we use. We see that yo ... R scroll sceneClosed   LayerSlider for WordPress   Updated December 8, 2023 at 7:57am   3 Most recent comment from R:Great! Thanks