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Public Tickets

James Hess ErrorClosed   LayerSlider for WordPress   Updated January 7, 2025 at 11:48am   5 Most recent comment from James Hess:My website person figured it out so it is removed now.  Thanks for your time! Volkan Bilenler How to use it as website templateClosed   LayerSlider for WordPress   Updated January 7, 2025 at 11:04am   2 Most recent comment from George K:Hi Volkan! You need to embed all the sliders in the package one after the other in your page. Tamir Text Transition - Ignore custom text colorClosed   LayerSlider for WordPress   Updated January 4, 2025 at 7:57am   2 Most recent comment from George K:Hello Tamir,Text transition is working with only with plain text. You should not enter any other HTML element (like span) in the content field, because that will be ignored and removed. Choose the tex ... Josh Button BackgroundsClosed   LayerSlider for WordPress   Updated January 3, 2025 at 8:36am   2 Most recent comment from George K:Hello Josh, Here’s how you can update your button layer to include hover effects in LayerSlider: 1. Select the Button Layer: • In the LayerSlider interface, locate and select the button layer you ... Tom We are being billed annually, but not using your platformClosed   LayerSlider for WordPress   Updated January 3, 2025 at 8:25am   2 Most recent comment from George K:Hello Tom,Regarding to our database, it seems like your current license is activated on the following domain: gracewatersrq.comIf you are sure about not using the plugin, I can refund the last charge ... Aileen slidder not longer loadingClosed   LayerSlider for WordPress   Updated January 2, 2025 at 8:39am   2 Most recent comment from George K:Hi Aileen, I’ve reviewed your site and noticed that you’re using a JavaScript merger/minifier tool, which seems to be causing a JS error. To resolve this issue, I recommend either disabling this t ... itfx Feature RequestClosed   LayerSlider for WordPress   Updated December 20, 2024 at 12:11pm   2 Most recent comment from George K:Hello, You’re absolutely right that browsers tend to truncate long URLs when hovering over links, which can make it challenging to see the full link at a glance. Implementing a feature to display th ... Amy King Subscription Renwal and CancellationClosed   LayerSlider for WordPress   Updated December 20, 2024 at 12:01pm   2 Most recent comment from George K:Hello Amy, I’ve processed a refund for your last payment and ensured that the related subscription has been canceled to prevent any future charges. Please allow up to 5 business days for the refund ... Mark Javscript load issue?Closed   LayerSlider for WordPress   Updated December 19, 2024 at 1:55pm   3 Most recent comment from Mark:Perfect - sorted it.  Thank you JUSTIN STEDMAN LayerSlider Not Showing UpClosed   LayerSlider for WordPress   Updated December 16, 2024 at 7:44pm   6 Most recent comment from George K:Thank you for your kind words. Have a nice day! ;-) ilias Cancel Subscription and refundClosed   LayerSlider for WordPress   Updated December 13, 2024 at 8:51am   2 Most recent comment from George K:Hello Ilias, I've issued a full refund for your order and made sure the related subscription is canceled to avoid future charges. Please allow up to 5 business days for the credits to be reflecte ... Martin B Layout issues in edge/firefoxClosed   LayerSlider for WordPress   Updated December 11, 2024 at 2:37pm   2 Most recent comment from George K:Hello Martin, It appears that you are using a JavaScript & CSS minifier/compressor. The compressed JS file has a syntax error, which is causing this issue. Please disable this feature in your theme (o ... Ryan Seeloff Program not workingClosed   LayerSlider for WordPress   Updated December 7, 2024 at 7:07am   2 Most recent comment from George K:Hello Ryan,Please open system status and try to clear localstorage and update database buttons. Yury Slider not loaded in WP dashboard. Editing not possible.Closed   LayerSlider for WordPress   Updated December 3, 2024 at 5:39pm   1 Most recent comment from Yury:Slider not loaded in WP dashboard. Editing not possible. Just blank screen. WP Rocket cache was emptied  - no effect CloudFlare caching was stopped - no effect. Tried to load slider for editing in di ... Erik Huizinga Update a license gives an errorClosed   LayerSlider for WordPress   Updated December 2, 2024 at 6:55pm   2 Most recent comment from George K:Hi Erik, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. Have you had a ...