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Public Tickets

Pamela Morris Layerslider not opening on IPhonesClosed   LayerSlider for WordPress   Updated September 28, 2024 at 5:21am   2 Most recent comment from George K:Hello Pamela,I've tried to open the related URL on an iPhone 14 and the slider is working without any issues for me. Did you fix this issue in the mean time? Josef von Atzbach Lyerslider is not apearing on my site it did beforeClosed   LayerSlider for WordPress   Updated September 23, 2024 at 4:40pm   3 Most recent comment from Josef von Atzbach:Thank you George. I was able to restore the home slider due to your help.Josef Michael Winn Text layer jumping to top of layerClosed   LayerSlider for WordPress   Updated September 20, 2024 at 9:58am   2 Most recent comment from George K:Hello Michael,Please create me a test page with a test slider where I could check this issue. Chris Sears HTMLClosed   LayerSlider for WordPress   Updated September 20, 2024 at 9:56am   2 Most recent comment from George K:Hello Chris,First, please select the HTML layer, then go to Layers → Style on the right sidebar and scroll down to BACKGROUND section. Open it if it's closed and click on the grid next to the B ... Lelo Mallya layerslider not working after migrationClosed   LayerSlider for WordPress   Updated September 16, 2024 at 11:27am   1 Most recent comment from Lelo Mallya:Dear Team, Any update on the challenges that we are facing? Kind Regards Lelo Mallya MIGRATED DOMAINClosed   LayerSlider for WordPress   Updated September 12, 2024 at 5:19am   2 Most recent comment from George K:Hello Lelo,Please log in to your account page: https://account.kreaturamedia.com/(Use the email address that you've used for the purchase.)Then, go to Licenses & Sites, select the license and de ... Alonso Private Ticket #3720976Closed   LayerSlider for WordPress   Updated September 10, 2024 at 8:33pm   1 Most recent comment from Alonso:Hi, I tried again following the link but the Ticksy server is not allowing me to reply to George, it shows an eternal spinner. I tried with three different browsers. I also tried to reply to the  ... Ivan Stachoulenok Don't work update LayerSliderClosed   LayerSlider for WordPress   Updated September 9, 2024 at 1:56pm   8 Most recent comment from George K:Hello Simon,In this case, I recommend visiting Polylang's String Translation menu. There, you should be able to find the corresponding strings and update them. If you don't need translatab ... Ron Tomasetti Video not auto playing in Google ChromeClosed   LayerSlider for WordPress   Updated September 9, 2024 at 1:52pm   3 Most recent comment from George K:Hello Ron,I've checked your website and the video is playing for me under Chrome as well. Sebastiaan Capabilities per projectClosed   LayerSlider for WordPress   Updated September 9, 2024 at 1:51pm   2 Most recent comment from George K:Hello Sebastian,Unfortunately, currently there is no option for that in LayerSlider. Sebastiaan feature availabilityClosed   LayerSlider for WordPress   Updated September 6, 2024 at 3:44pm   2 Most recent comment from George K:Hello Sebastian,Unfortunately there is no option for that in the current version. We will contact to our developer team about this feature but I cannot guarantee that it will be available soon. Orhan I had purchased the Slider Plugin, but I would like to return it.Closed   LayerSlider for WordPress   Updated August 27, 2024 at 1:54pm   2 Most recent comment from George K:Hello Orhan, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. We're ... Ivan Stachoulenok API or JavaScriptClosed   LayerSlider for WordPress   Updated August 27, 2024 at 1:52pm   6 Most recent comment from George K:Dear Ivan,Thank you for providing access to your site. After logging in, my colleague and I thoroughly investigated the issue. Upon our review, we determined that the problem is not related to LayerSl ... John Wang icon on the address bar is not showingClosed   LayerSlider for WordPress   Updated August 26, 2024 at 7:13am   2 Most recent comment from George K:Hello John,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Do you mean th ... Peter Safari IssueClosed   LayerSlider for WordPress   Updated August 24, 2024 at 5:53am   4 Most recent comment from George K:Hello Peter,Great! Thank you for the feedback. Have a nice day!