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Public Tickets

VX Company The plugin installation failed.Closed   LayerSlider for WordPress   Updated January 29, 2020 at 11:26pm   4 Most recent comment from [deleted]:Thank you for the feedback. If you need further assistance please let us know. projectwebseo HUGE CONFLICT WITH CHART PLUGINSClosed   LayerSlider for WordPress   Updated January 29, 2020 at 9:29am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Carla Mobie visibilytClosed   LayerSlider for WordPress   Updated January 28, 2020 at 1:04pm   3 Most recent comment from [deleted]:We've checked on this and it looks like either your theme or a plugin is causing this error by hiding the slider on mobiles. To start troubleshooting please temporary disable other plugins and sw ... Sam Chontos seems to be a jquery conflictClosed   LayerSlider for WordPress   Updated January 27, 2020 at 8:44pm   4 Most recent comment from [deleted]:Thank you for the feedback.We were not logged in when we checked your site and we were also using Chrome, but we did not experience this problem.Please see attached screenshots. We've just taken ... Roberto Posada López Conectar un slider con otroClosed   LayerSlider for WordPress   Updated January 27, 2020 at 8:30pm   2 Most recent comment from [deleted]:Hello Roberto,Thank you for getting in touch with us.We're sorry, but we can only provide support in English. Are you trying to trigger a popup slider with a button from another normal slider?If ... janfloor date and time of publishingClosed   LayerSlider for WordPress   Updated January 27, 2020 at 9:08pm   5 Most recent comment from [deleted]:Thank you for your patience.We've looked into this and it seems like there is another datepicker loaded there, instead of the default one.Most likely, another plugin uses a similar feature, and ... [email protected] How to do mouseover popupsClosed   LayerSlider for WordPress   Updated January 27, 2020 at 11:09am   2 Most recent comment from [deleted]:Hello Michael,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Unfortunate ... Michael Slider borderClosed   LayerSlider for WordPress   Updated January 27, 2020 at 11:06am   2 Most recent comment from [deleted]:Hello Michael,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can app ... Dave Freund The back/forward buttons on the sides of sliderClosed   LayerSlider for WordPress   Updated January 26, 2020 at 11:36pm   6 Most recent comment from [deleted]:Thank you for the feedback.These custom styles/CSS that I mentioned are only affecting the front-end. That is why it looks fine in the admin, but changes on the live site.Unfortunately there isn' ... Sam Chontos plugin not allowing download of an importClosed   LayerSlider for WordPress   Updated January 26, 2020 at 11:31pm   2 Most recent comment from [deleted]:Hello Sam,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Problems with t ... Matt Grace Cannot enable Opening Text TransitionClosed   LayerSlider for WordPress   Updated January 24, 2020 at 10:39pm   7 Most recent comment from Matt Grace:The problem was Easy Mail Forms for Mailchimp.  Not sure why, but LayerSlider works great with that plugin deactivated. Claire Delisle LayerSlider not workingClosed   LayerSlider for WordPress   Updated January 24, 2020 at 7:39pm   7 Most recent comment from [deleted]:Thank you for the feedback. Unfortunately since the issue seems to be generated on that plugin's part, we cannot really fix it from our end. But you could try to exclude LayerSlider or the slide ... Fejes Bertold when updating the wordpress page, the slider is simply switching offClosed   LayerSlider for WordPress   Updated January 24, 2020 at 7:27pm   4 Most recent comment from [deleted]:Thank you for the feedback.The slider cannot remove or delete itself automatically. So it is most likely not plugin related. The fact that the same happens to normal images too, also confirms this.Jud ... Dustin Matthews Updating To New Version.Closed   LayerSlider for WordPress   Updated January 24, 2020 at 6:53pm   2 Most recent comment from [deleted]:Hello Dustin,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can use ... gerrit play by scroll not workingClosed   LayerSlider for WordPress   Updated January 23, 2020 at 12:52pm   11 Most recent comment from [deleted]:Thank you. The login works, but unfortunately, this user does not have any permissions. We are not able to see anything on the dashboard currently. Could you please update it?