Okay
  Public Ticket #2318907
Animation and Crousell is not working
Closed

Comments

  • Ck started the conversation

    Hi ,

    After updates , the carousel function and animation function is not working on my site. I tried reinstall again , it dint help . I am using wordpress 5.3.2 andd woocommerce 3.9.2

    The link is as follows https://shop.wee2wowwellness.com/lilyanna-herbal-skincare-aesthetics/

    Can please help ? Many thanks

  •  63
    Kristof replied

    Hello,

    Thank you for getting in touch with us!
    There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not provide compatibility, thus the issue. Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help. If it doesn't solve the issue, I suggest you to disable the Revolution Slider plugin.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Ck replied

    Hi, 

    Thanks for prompt reply and explanation on the conflict with other plugin. I am thinking to uninstall your plugin and repurpose it to my other site, a blogging site which has more visitors. May i request to deregister the, sliderlicense for this site? 

    Thank and best wishes 

    Ck

  •  63
    Kristof replied

    Hello Ck,

    You are welcome!
    You can deactivate your license for the website in the activation box with deactivate button.
    Please check this this link in our documentation page about more info:
    https://layerslider.kreaturamedia.com/documentation/#activation-transfer
    If you will have any other question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team