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  Public Ticket #2318992
Unable to enter license key
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Comments

  • Ken Herr started the conversation

    I have Version 6.7.1 which was bundled with KingPower theme.  I have purchased the license key to upgrade to the supported version.  The My Sliders screen of my installation does not look like the screen shown in the instructions - I do not have a place to enter the license key.

  •  63
    Kristof replied

    Hello Ken,

    Thank you for getting in touch with us!
    I suggest you to  try to remove the old version, then install the new one, which you can download from your account area: https://account.kreaturamedia.com/
    This link will help you with the manual installation:
    https://layerslider.kreaturamedia.com/documentation/#updating-manual
    After that, if you still can't activate the plugin, please send me a Wordpress Admin to your site and I will check it. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Ken Herr replied

    I uninstalled the previous version of Layerslider and installed Version 6.10.2 that I just downloaded.  I still do not see where to enter the license key.  C0D46ABA-D999-K732-M126-7521515E7356

    https://qtownchristian.org/wp3/

    Login user: testing1
    Login email: kherr@quakertownchristian.org
    Password: MD*Zgax)mZ56p&)!%2lHkTuy

  •  63
    Kristof replied

    Hello Ken,

    Thank you for the access. 
    I activated the plugin and created a video tutorial about it, please check it:
    https://www.loom.com/share/5053d8d6963f407f97f8aa3fcc33fbae

    Best Regards,
    Kristof Molnar | Kreatura Support Team