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  Public Ticket #2320644
columns are not lining up by the top margin
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  • Rose Morgan started the conversation

    I had an old version that the web designer had on our site.  I purchased a license yesterday so I could update to the new version and now my columns are not lining up.  I have attached a sample and also on this attachment is my staging site where they still line up.  Please help.  

    rose.morgan@L3Capital.com

    312-878-4842

    Attached files:  sample.docx

  •  63
    Kristof replied

    Hello Rose,

    Thank you for getting in touch with us.
    I checked your site and as I see you solve the issue with the layout.
    If you have any question with LayerSlider, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Rose Morgan replied

    Hello Kristof,

    No, I did not resolve the issue.  I had to just do a backup to my previous site.  I could not install.  I still need assistance and have not had anyone reach out to me except for this comment.  The columns are still not aligning.  Please help since I am supposed to have this fixed soon.

    Thank you.

    Rose 

  •  63
    Kristof replied

    Hello Rose,

    I checked the screenshots in the attached documents, but as I see there is no slider in the pages. 
    Could you please send me a link where I can check and reproduce the issue with the LayerSlider? Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Rose Morgan replied

    Hello Kristof,

    Here is an example that I was trying to fix by updating but it did not help - attached Word document.

    Here is also a link to this sample.  Some photos are correct size and others are not correctly sized.

    Please provide assistance.  Thank you.

    Rose


    Attached files:  LayerSlider Issue.docx

  •  63
    Kristof replied

    Hello Rose,

    Thank you. I checked your document and this link:
    https://l3capital.com/portfolio/61-63-crosby-street/
    There is no LayerSlider on this page. This is a carousel in Visual Composer.
    If you have any question which related to our plugin, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team