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  Public Ticket #2322134
incompatibility with Chrome and Edge
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  • Raoul Charbonneau started the conversation

    I import from template store a slider. With Firefox, image slider works well (see slider 1 firefox.jpg). With Chrome or Edge, we have only the first slide, thumbnails are not visibles and the slides show does not work (slider 2 edge.jpg). Please help.

    Thank you

    Attached files:  slider 1 firefox.jpg
      slider 2 edge.jpg

  •  63
    Kristof replied

    Hello Raoul,

    Thank you for getting in touch with us!
    There seems to be a Greensock conflict on the page, it causing this error. There is most likely another item/plugin trying to use Greensock, but does not provide compatibility, thus the issue. Please try to use the LayerSlider WP -> Options -> Advanced -> Include scripts in the footer and Use Greensock (GSAP) sandboxing options to see if they help. If it doesn't solve the issue, I suggest you to disable the Revolution Slider plugin.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Raoul Charbonneau replied

    Thank you for your help, unfortunely your suggestions do not work. We still have no sliding with Chrome or Edge (Firefox is working). When placing mice over first picture, two arrows appear but they are not functionning. I save my slider show I made. Any other suggestions? Revolution Slider plugin is disable.

    Attached files:  LayerSlider – congrès-victo – 2020-03-09 at 07.23.36.zip

  •  63
    Kristof replied

    Hello Raoul,

    Could you please send me a Wordpress admin to your site?
    I would like to check the LayerSlider configuration. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •   Raoul Charbonneau replied privately
  •  63
    Kristof replied

    Hello Raoul,

    Thank you for the access. I checked your site and found what cause this issue.
    The Jetpack plugin image optimization feature. I disabled it it Jetpack / Performance tab and now the slider works properly in every browser. Please check it.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Raoul Charbonneau replied

    wow! Yes LayerSlider is working perfectely on any browser. THANK YOU. I will now remove your accèss .

  •  63
    Kristof replied

    You are welcome!smile.png

    Best Regards,
    Kristof Molnar | Kreatura Support Team