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Public Tickets

Odra Unable to activateClosed   LayerSlider for WordPress   Updated June 29, 2020 at 11:47am   2 Most recent comment from Kreatura Support:Hello Odra,Thank you for getting in touch with us!With these symptoms, it's highly likely that there is a PHP error on your site. Knowing the exact error message can be extremely useful to unders ... raf Importing TemplateClosed   LayerSlider for WordPress   Updated June 26, 2020 at 5:54pm   3 Most recent comment from John G:Hi Theresa,I'm glad to hear that they were able to solve this issue. We're also attempting to increase the execution time and memory limits in LayerSlider, but sometimes only the host can m ... Clemens Slider doesn't start - stays whiteClosed   LayerSlider for WordPress   Updated June 26, 2020 at 11:59am   2 Most recent comment from George K:Hi Clemens,I checked your site and it seems like that there is a JavaScript error in one of the WooCommerce JS files. Please check the attached screenshot. This issue is not related to the slider, but ... Rainer Text is in the background like a master slideClosed   LayerSlider for WordPress   Updated June 25, 2020 at 6:58pm   5 Most recent comment from Rainer:Thank you for your help.Rainer Emily Phillips Slider is blurryClosed   LayerSlider for WordPress   Updated June 24, 2020 at 8:06pm   3 Most recent comment from Emily Phillips:Hi George,Thank you for your response and help with investigating the issue. After looking into my website, I found that the theme progressive image loader was on. It has now been turned off and all ... James Martin Google Browser issueClosed   LayerSlider for WordPress   Updated June 24, 2020 at 1:42pm   11 Most recent comment from James Martin:Hi Luis...The basic problem was google did not like mixed content within my site (i.e. https:// and http:// links).  Because of this, they classified my site as "Un-secure"...which then caused the o ... Jose Fernandes images sizeClosed   LayerSlider for WordPress   Updated June 23, 2020 at 2:53pm   7 Most recent comment from Jose Fernandes:Hello Kristof,Thank you very much for all your input.I will consult again when required.Best wishesJose Andrew Swan DeregisterClosed   LayerSlider for WordPress   Updated June 23, 2020 at 1:03pm   2 Most recent comment from Kreatura Support:Hello Andrew,Thank you for getting in touch with us!As I see your license is activated on this domain: mtestjobportal.comJust click on the deactivate button in the Product Activation box and you are a ... Phil Layer not showing on SlideClosed   LayerSlider for WordPress   Updated June 23, 2020 at 10:49am   8 Most recent comment from Kreatura Support:Hello Phil,No, sorry for the misunderstanding.My message related to the other customer. Jovian License still doesn’t workClosed   LayerSlider for WordPress   Updated June 23, 2020 at 7:45am   6 Most recent comment from Kreatura Support:Yes, thank you.As I see there is no problem in the system status tab. You should try to update your plugin manually(remove the old version and install the latest version, after that try to activate it ... Rhea Slinger Installation crashed siteClosed   LayerSlider for WordPress   Updated June 23, 2020 at 6:53am   2 Most recent comment from Kreatura Support:Hello Rhea,Thank you for getting in touch with us!We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning ... Ruann van der Hoff Slider Not showing on Mobile?Closed   LayerSlider for WordPress   Updated June 22, 2020 at 1:33pm   4 Most recent comment from Kreatura Support:Hello Ruann,Thank you for the access.As I see the problem caused by that on mobile view there is a javascript issue on your site which is not related to LayerSlider but it blocks the init code. You sh ... Derek Chang [Customising Video Background with testimonial widget]Closed   LayerSlider for WordPress   Updated June 22, 2020 at 9:37am   2 Most recent comment from Kreatura Support:Hello Derek,Thank you for getting in touch with us!It is not possible to create this testimonial feature with LayerSlider because it would not look good on mobile due to responsiveness. However, it i ... Sarah Slide not transitioning on mobile devicesClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:55am   2 Most recent comment from Kreatura Support:Hello Sarah,Thank you for getting in touch with us!Did you solve the issue? I checked your site on my Iphone and the slider works properly. Denise Hosier Can't find downloadClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:31am   2 Most recent comment from Kreatura Support:Hello Denise,Thank you for getting in touch with us!You should login to your account in our site where you can download the product.https://account.kreaturamedia.com/As I see the purchase related to t ...