Okay
  Public Ticket #2515195
Not possible to activate plugin
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Comments

  • werner destrijcker started the conversation

    I received the plugin via a theme and now I purchased a licence from you to have the plugin updated. I trued to activate the plugin but it doesnt' work and I've no IT or developer background. Can you please help. It's a new website without a lot of plugins installed yet. I'm in the beginning of creation of my site.

  •  116
    Kristof replied

    Hello Werner,

    Thank you for getting in touch with us!
    I suggest you to try to update your plugin manually and after that try to activate it again.
    https://layerslider.kreaturamedia.com/documentation/#updating-manual

    If it still doesn't work, then please send me a screenshot about your LayerSlider WP -> Options -> System Status tab. Thank you, in advance.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • werner destrijcker replied

    Hallo, I still receive an error see attachment

    Attached files:  error.JPG

  •  116
    Kristof replied

    Hello,

    Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab?

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • werner destrijcker replied

    PLEASE

    Attached files:  ERROR2.JPG

  •  116
    Kristof replied

    Hello,

    Thank you for the screenshot! Unfortunately, there is no error.

    In almost all cases it's a server configuration issue that only your web hosting company can help solving. It worth to also contact them with the problem. Common issues are content filtering solutions, the mod_security module of the web server. They should also allow connections to the repository.kreaturamedia.com domain if they are using firewalls or similar restrictions.

    So please contact with your hosting provider about this problem and they should help with.

    Best Regards,
    Kristof Molnar | Kreatura Support Team