Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

Okay

Public Tickets

Jorge Huneeus Lagos Not working in theme after purchaseClosed   LayerSlider for WordPress   Updated May 20, 2020 at 6:27am   4 Most recent comment from Kreatura Support:You are welcome! Wolfgang Ratschmeier incorrect duplicated purchaseClosed   LayerSlider for WordPress   Updated May 18, 2020 at 2:36pm   2 Most recent comment from Kreatura Support:Hello Wolfgang,Thank you for getting in touch with us!We give you a refund, It will be returned to your account in a few days. Nicole Rosenbohm LayerSlider not showing after WP updateClosed   LayerSlider for WordPress   Updated May 15, 2020 at 3:01pm   4 Most recent comment from Kreatura Support:Hello Nicole,Thank you. As I see there is a javascript error in your console which is not related to the slider, but probably it will work after you fix it. This code loaded by Fusion builder: Uncaugh ... Henning Play By ScrollClosed   LayerSlider for WordPress   Updated May 14, 2020 at 9:08am   4 Most recent comment from Kreatura Support:You are welcome and thank you for your patience! Tamara Sankey Plugin failing to installClosed   LayerSlider for WordPress   Updated May 13, 2020 at 6:57am   2 Most recent comment from Kreatura Support:Hello Tamara,Thank you for getting in touch with us!The Destination folder already exists error message means that you already have another copy of LayerSlider installed and you can't use multip ... Barbara Jermini I am not able to justify the layer text and to put underlineClosed   LayerSlider for WordPress   Updated May 13, 2020 at 6:55am   9 Most recent comment from Kreatura Support:You are welcome! Henry popop target audience not workingClosed   LayerSlider for WordPress   Updated May 12, 2020 at 2:01pm   8 Most recent comment from Kreatura Support:Hello Henry,Thank you. I checked your site and as I see you use an outdated version of the plugin(6.7.1), which can cause this issue. Please update it to the latest version, which is the 6.11.1. If th ... Phil Linking to an anchor point in a page frm LayerSliderClosed   LayerSlider for WordPress   Updated May 12, 2020 at 10:27am   6 Most recent comment from Kreatura Support:You are welcome and I wish you too! Joe custom close button for pop upClosed   LayerSlider for WordPress   Updated May 11, 2020 at 9:27am   15 Most recent comment from Kreatura Support:Hello Joe,Thank you for your feedback!As I see in your popups configuration, you hide the layers on specific devices, but if you would like to hide the whole popup, you should set the Slider settings ... ADIL T SALMONI Mobile scalingClosed   LayerSlider for WordPress   Updated May 11, 2020 at 8:56am   2 Most recent comment from Kreatura Support:Hello Adil,Thank you for getting in touch with us!You should create separate layouts for sliders on desktop and on mobile, you can do it two ways.Since version 6 of LayerSlider you have the option to ... Erin Mitchell mobileClosed   LayerSlider for WordPress   Updated May 11, 2020 at 8:51am   2 Most recent comment from Kreatura Support:Hello Erin,Thank you for getting in touch with us!Since version 6 of LayerSlider you have the option to display layers only on certain devices (desktop, mobile, tablet). This feature is called device ... Alex LayerSlider breaks my siteClosed   LayerSlider for WordPress   Updated May 8, 2020 at 12:28pm   2 Most recent comment from Kreatura Support:Hello Alex,Thank you for getting in touch with us!I attached a version which contains a fix for this problem. Please check it and if you will have any other question, feel free to ask. Tom Guiney modifying features in personal page pack sliderClosed   LayerSlider for WordPress   Updated May 7, 2020 at 1:24pm   2 Most recent comment from Kreatura Support:Hello Tom,Thank you for getting in touch with us!It is not possible to set Global colors and fonts for a sliders pack.In a slider, if you select all layer in a slide, you can set the same color and fo ... Virginia Gap betweent slidesClosed   LayerSlider for WordPress   Updated May 6, 2020 at 2:05pm   4 Most recent comment from Kreatura Support:Great! Stephen Ugent LayerSlider Exporting ProblemClosed   LayerSlider for WordPress   Updated May 6, 2020 at 1:27pm   4 Most recent comment from Kreatura Support:Hello Stephen,Thank you for your feedback!Probably the issue caused by that the ZipArchive extension is not available on your server.You should check this link about how to enable it, please check it: ...