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  Public Ticket #2508212
Video mute not disabled
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  • Melissa started the conversation

    I've set an .mp4 as a full background of as slide and set the mute option to disabled, but when I view the website the video is muted. I'm not sure how to go about fixing this.

  •  118
    Kristof replied

    Hello Melissa,

    Thank you for getting in touch with us!

    If you set a video to background with autoplay, then it will be muted.
    It cause by that, Google prevents autoplay for the videos which have audio. So it is not possible to use autoplay with audio for videos.

    If you will have any question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  • Melissa replied

    Is there a way to move the location of the mute button? Right now it's being covered by the menu. 

    Clearlightglassco.com

  •  118
    Kristof replied

    Hello Melissa,

    You can modify the position of the mute button with custom CSS.
    You can write it to LayerSlider WP -> Options -> CSS Editor. For example:

    .ls-media-unmute {
        top: auto;
        bottom: 20px;
    }

    Best Regards,
    Kristof Molnar | Kreatura Support Team