Public Ticket #2503603
Audio Mute Disabled not working


  • Rodrigo Castillo Bonner started the conversation


    There's an option to disable "Audio Play Muted" on slides with video. Even if I disable this option my slides still play muted when first played. I want my videos to play with audio from the beginning.

    Please help


  •  118
    Kristof replied

    Hello Rodrigo,

    Thank you for getting in touch with us!
    Unfortunately, Google prevents autoplay for the videos which are not muted. So if you would like to use audio when it first played, then you should disable the autoplay feature.
    If you will have any other question, feel free to ask.

    Best Regards,
    Kristof Molnar | Kreatura Support Team

  •  2
    Adam replied

    I'm having a similar issue. In Google Chrome the audio plays as programed just fine. On Apple Safari the audio will not auto play and half the time it won't unmute, either. 

  •  2
    Adam replied

    P.S. The files that will play on Safari when unmute is selected are MP3's. The Files that won't play on Safari are M4A. 

  •  24
    John replied

    Hi Adam,

    If you select to play unmuted with autoplay, then this can happen in any browser nowadays. Please make sure to not force sound with autoplay, then LayerSlider should handle it automatically based on what the browser allows it to do.

    Browser makers wanted a way to prevent unwanted autoplays with sound as it can be really irritating for visitors and there are some infamous sites that abused this. The common pattern is that autoplay with sound is allowed if users has interacted with the site. If you've clicked on a button or visited the site previously on numerous occasions, then sound is allowed. Otherwise you can only autoplay without sound or the browser will block the autoplay feature. This can result some erratic behavior that can easily confuse even developers since browsers constantly change what they allow, when they allow, and for whom they allow certain features. 

    Best Regards,
    John | Kreatura Dev Team