Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Hans Bik layer slider not showing up anymoreClosed   LayerSlider for WordPress   Updated August 17, 2020 at 12:58pm   6 Most recent comment from George K:Dear Maja Blauw,Thank you for your feedback! Brian Caskey crashed web siteClosed   LayerSlider for WordPress   Updated August 17, 2020 at 12:47pm   2 Most recent comment from John G:Hi Brian,It seems that your database wasn't updated properly. This should have happened automatically in the background, but you can force the update manually as well. Please navigate to LayerS ... Scott T Rogers Sliders not working on my siteClosed   LayerSlider for WordPress   Updated August 17, 2020 at 12:36pm   2 Most recent comment from George K:Dear Scott T Rogers,Thank you for writing us!It seems like there is a JavaScript error on your website, which can break other scripts like for example LayerSlider. RL Howard Cannot activateClosed   LayerSlider for WordPress   Updated August 17, 2020 at 12:33pm   6 Most recent comment from John G:Hi Anna, It's likely something that the theme author can fix on their end. Usually the issue is that they load scripts and stylesheets globally. It can lead to certain issues when these assets ar ... Alan Shaw ActivationClosed   LayerSlider for WordPress   Updated August 14, 2020 at 1:55pm   4 Most recent comment from Kreatura Support:You are welcome!If you will have any question in the future, feel free to contact us. L'Oreal Layerslider PublishingClosed   LayerSlider for WordPress   Updated August 14, 2020 at 7:42am   5 Most recent comment from Kreatura Support:Hello,Thank you for your feedback!I checked your site and as I see now the slider is visible.If it is not the slider which you would like to show, then please send me a wordpress admin temporary to yo ... Paul How to Use a Website SliderClosed   LayerSlider for WordPress   Updated August 14, 2020 at 7:15am   3 Most recent comment from Kreatura Support:Hello Paul,I'm glad that you have figured it out. If you will have any question, feel free to ask. LAUREN TAYLOR activationClosed   LayerSlider for WordPress   Updated August 13, 2020 at 2:14pm   8 Most recent comment from Kreatura Support:Hello Lauren,Thank you for the answer!We can't see any error messages that would help us resolving this issue. Only the web hosting company has the tools to locate the issue and make the necessar ... Sam Chandler Wordpress 5.5Closed   LayerSlider for WordPress   Updated August 13, 2020 at 12:46pm   4 Most recent comment from Kreatura Support:Hello Sam,Thank you for your feedback!I'm glad that it solve your problem. If you will have any other question, feel free to ask. Blake Moser RefundClosed   LayerSlider for WordPress   Updated August 13, 2020 at 11:35am   2 Most recent comment from Kreatura Support:Hello Blake,Thank you for getting in touch with us!Our records show that you've already downloaded, installed and used your purchase code to activate the item and its exclusive features on your ... Peter Shane Layer Slider crashing the siteClosed   LayerSlider for WordPress   Updated August 13, 2020 at 10:37am   2 Most recent comment from Kreatura Support:Hello Peter,Thank you for getting in touch with us!We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning ... Samuele Rodella sliders not visible on the site after wordpress (5.5) updateClosed   LayerSlider for WordPress   Updated August 13, 2020 at 8:31am   12 Most recent comment from Kreatura Support:You are welcome! Valentin Slidder only blankClosed   LayerSlider for WordPress   Updated August 13, 2020 at 8:03am   2 Most recent comment from Kreatura Support:Hello Valentin,Thank you for getting in touch with us!As I see there is a javascript error on your site, which is not related to LayerSlider but it can cause problem with the initialization of it. W ... ralph bulletin only in white?Closed   LayerSlider for WordPress   Updated August 12, 2020 at 2:32pm   4 Most recent comment from Kreatura Support:You are welcome! Gerhard Hufnagl Play by Scroll buggy in SafariClosed   LayerSlider for WordPress   Updated August 12, 2020 at 10:55am   11 Most recent comment from Kreatura Support:Hello Jesse,We are very busy with the development of the new version of LayerSlider, so we can't promise to fix this error in x days. Thank you for your patience!