Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Joseph Villanova Mouse over Thumbnails too fastClosed   LayerSlider for WordPress   Updated July 26, 2022 at 11:01am   4 Most recent comment from George K:I am very sorry about that, but in the current version thumbnails are working this way. We would like to change/update the skin system of the plugin in the future. But this will take more time. I hope ... Alexander Beck NavigationClosed   LayerSlider for WordPress   Updated July 21, 2022 at 11:30am   5 Most recent comment from Kreatura Support:Hello Alex, Unfortunately, it isn't possible to upgrade number of licenses purchased with a one-time payment option. This possibility is available only for the subscription option. In this case, ... Michael Plugin ConflictClosed   LayerSlider for WordPress   Updated July 19, 2022 at 3:38pm   2 Most recent comment from Kreatura Support:Hello Michael,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Probably t ... Anna Kinny Refund requestClosed   LayerSlider for WordPress   Updated July 19, 2022 at 11:52am   2 Most recent comment from Kreatura Support:Hello Anna,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I'm sorr ... Shawn Fawcett Text cut off after turning mobile sidewaysClosed   LayerSlider for WordPress   Updated July 19, 2022 at 11:46am   4 Most recent comment from Kreatura Support:I'm glad to hear that the problem is now solved.Please let me know if I can help you with anything else! michael richards slide not migratingClosed   LayerSlider for WordPress   Updated July 12, 2022 at 1:30pm   4 Most recent comment from John G:Your sliders and settings are stored in the database, as well as your media uploads (images, videos, etc.) Copying the plugin files alone won't move your projects over to the new site. You also n ... Nabeeh Bilal I cannot get the Parallax effect to work on any of the images I add to a slideClosed   LayerSlider for WordPress   Updated July 12, 2022 at 1:14pm   4 Most recent comment from George K:Hello Nabeeh,You should enable parallax transition on the layers which should use that effect. To enable parallax transition, please select the layer, please click the down arrow next to "Opening Tran ... ivan glaser Layerslider for Tablets in Landscape modeClosed   LayerSlider for WordPress   Updated July 12, 2022 at 11:39am   4 Most recent comment from John G:No problem, I'm glad I was able to help! Miroslav Layerslider is not workingClosed   LayerSlider for WordPress   Updated July 11, 2022 at 4:13pm   2 Most recent comment from John G:Hi Miroslav,Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.The template ca ... Deb update not workingClosed   LayerSlider for WordPress   Updated July 11, 2022 at 3:34pm   2 Most recent comment from John G:Hi Deb,Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Enfold loads LayerSl ... Zdenek Relative positioning, mobile size issueClosed   LayerSlider for WordPress   Updated July 8, 2022 at 5:55pm   2 Most recent comment from Kreatura Support:Hello Zdenek,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1) You can ... Mark Slider display over mobile menuClosed   LayerSlider for WordPress   Updated July 8, 2022 at 1:23pm   4 Most recent comment from Kreatura Support:The slider has a minimum height specified in the theme's stylesheet, which can cause issues like this. This custom style rule is located in the following file: https://edoarts.com.au/wp-content/ ... Amila Cannot import LayerSlider TemplatesClosed   LayerSlider for WordPress   Updated July 8, 2022 at 1:05pm   4 Most recent comment from John G:Removing GLOB_BRACE can lead to unexpected issues with consecutive template imports since LayerSlider likely won't be able to remove the temporary files created by the import process. We're ... Juan Manuel Performance for mobileClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:54pm   2 Most recent comment from Kreatura Support:Hello Juan Manuel,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It ... Dee Rourke Slider over navigationClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:26pm   4 Most recent comment from Kreatura Support:I'm glad to hear that the problem is now solved.Please let me know if I can help you with anything else!