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Public Tickets

Deb update not workingClosed   LayerSlider for WordPress   Updated July 11, 2022 at 3:34pm   2 Most recent comment from John G:Hi Deb,Thank you for getting in touch with us. My name is John and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Enfold loads LayerSl ... Zdenek Relative positioning, mobile size issueClosed   LayerSlider for WordPress   Updated July 8, 2022 at 5:55pm   2 Most recent comment from Kreatura Support:Hello Zdenek,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1) You can ... Mark Slider display over mobile menuClosed   LayerSlider for WordPress   Updated July 8, 2022 at 1:23pm   4 Most recent comment from Kreatura Support:The slider has a minimum height specified in the theme's stylesheet, which can cause issues like this. This custom style rule is located in the following file: https://edoarts.com.au/wp-content/ ... Amila Cannot import LayerSlider TemplatesClosed   LayerSlider for WordPress   Updated July 8, 2022 at 1:05pm   4 Most recent comment from John G:Removing GLOB_BRACE can lead to unexpected issues with consecutive template imports since LayerSlider likely won't be able to remove the temporary files created by the import process. We're ... Juan Manuel Performance for mobileClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:54pm   2 Most recent comment from Kreatura Support:Hello Juan Manuel,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It ... Dee Rourke Slider over navigationClosed   LayerSlider for WordPress   Updated July 7, 2022 at 12:26pm   4 Most recent comment from Kreatura Support:I'm glad to hear that the problem is now solved.Please let me know if I can help you with anything else! ivan glaser Layer element not showingClosed   LayerSlider for WordPress   Updated July 7, 2022 at 3:55am   3 Most recent comment from ivan glaser:Thank you for the tip. I implemented it and it works well !I have left your temp access enabled Brandi Pool Can't Edit SlidersClosed   LayerSlider for WordPress   Updated July 5, 2022 at 1:43pm   2 Most recent comment from Kreatura Support:Hello Brandi, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. This iss ... Mark slider not workingClosed   LayerSlider for WordPress   Updated June 30, 2022 at 6:08pm   3 Most recent comment from Kreatura Support:Hello Mark,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I'm glad ... Richard Calienes Layslider not working after updateClosed   LayerSlider for WordPress   Updated June 25, 2022 at 7:58pm   2 Most recent comment from Kreatura Support:Hello Richard,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. LayerSlid ... Jack Crossfading does not workClosed   LayerSlider for WordPress   Updated June 23, 2022 at 5:34pm   3 Most recent comment from Kreatura Support:This is the screenshot: julio Failed to connect to our update server.Closed   LayerSlider for WordPress   Updated June 22, 2022 at 3:51pm   2 Most recent comment from Kreatura Support:Hello Julio, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The shutdo ... Theresa Cannot activate licenceClosed   LayerSlider for WordPress   Updated June 22, 2022 at 3:50pm   2 Most recent comment from Kreatura Support:Hello Theresa, Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The shut ... Rob Lucier LicensingClosed   LayerSlider for WordPress   Updated June 22, 2022 at 2:58pm   2 Most recent comment from Kreatura Support:Hello Rob,Thank you for getting in touch with us. My name is Andrea, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.In our databas ... Søren Nielsen Updating to newest versionClosed   LayerSlider for WordPress   Updated June 20, 2022 at 5:30pm   4 Most recent comment from John G:No, your sliders and settings are stored in the database, so you don't have to worry about losing them. They will remain still and will be there once you've installed the new version.