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  Public Ticket #3168865
Popup Images Not Working
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  • Lindsey started the conversation

    I'm experiencing an issue with popup images. On the related URL, scroll down to the Our Blended Learning Format graphic. When you click on the three circle images or the text different popups appear. The images on these popups are showing that they are broken, however, in Layerslider they appear just fine. These images are hosted on our website and I have tested in different browsers and gotten the same result. I do not have the Jetpack plugin installed or any caching plugins, we are using the Avada theme and I tried turning off image lazy loading and that did nothing. I also tried clearing the cache on our Kinsta server and that also did nothing.

  •  46
    George replied

    Helli Lindsey,

    I've checked your site and unfortunately there are many JavaScript errors (please see on the attached screenshot). These issues are not related to LayerSlider, but because LayerSlider is also using JavaScript, errors like these can break the proper working of our plugin (and any other plugins you might use). I would recommend you to deactivate your plugins one-by-one so you can find the plugin which causes this issue.

    Attached files:  Screenshot 2022-11-18 at 14.14.25.png

    Best Regards,
    George | Kreatura Dev Team

  • Lindsey replied

    Ok, thank you for checking this out for me. I disabled all our plugins aside from the Avada Core and Avada Builder, which are required by our Avada theme, and the images are still not working correctly so I have decided just to remove them.

  •  46
    George replied

    I am sorry for your inconvenience, I don't know what can cause this issue. If you would provide me a temporary wp-admin access I would try to find out.

    Best Regards,
    George | Kreatura Dev Team