Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
We performed some server maintenance tasks today, which might have resulted in a few seconds of outages. You may have tried registering your license at that moment, so I'd recommend trying it again.
If the issue persists, please visit System Status and check if it shows any errors. Also, please tell us the domain name where you are trying to register your license, and we'll investigate the problem.
It still doesn't work when I enter my license nothing happens everything is blocked I can't access the Layer slider settings here is the address of our website https://musicole78.fr
I've checked our firewall and other security measures, and it doesn't seem to be an issue on our side; there are no blocked requests. I can also see that you've previously registered your license on that domain, so I'm not sure what the issue can be. Have you had a chance to check System Status? If it shows an error for the "WP Remote Functions" row, the problem is almost certainly with the server hosting your site. In that case, you'd need to contact the hosting company and ask them to allow external connections to repository.kreaturamedia.com.
Also, when you say "everything is blocked", do you experience other issues or strangeness on your site other than license registration?
Our site works well, but following a slowdown, I deactivated layer slider and tested another Karma theme. Since then, the license no longer works. Can you give me another license? THANKS
The problem is not with the license. I've checked our records, and everything is fine on our side. Your license key is valid, and you should be able to use it. I suspect it's a localized issue on your site or web server. Please follow up with the suggestions and questions in my previous message.
Hello, I am unable to register the license for Layer slider in Wordpress. can you please help me thanks
Hello,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
We performed some server maintenance tasks today, which might have resulted in a few seconds of outages. You may have tried registering your license at that moment, so I'd recommend trying it again.
If the issue persists, please visit System Status and check if it shows any errors. Also, please tell us the domain name where you are trying to register your license, and we'll investigate the problem.
I appreciate your understanding.
Best Regards,
John | Kreatura Dev Team
It still doesn't work when I enter my license nothing happens everything is blocked I can't access the Layer slider settings here is the address of our website https://musicole78.fr
Help me please !
I've checked our firewall and other security measures, and it doesn't seem to be an issue on our side; there are no blocked requests. I can also see that you've previously registered your license on that domain, so I'm not sure what the issue can be. Have you had a chance to check System Status? If it shows an error for the "WP Remote Functions" row, the problem is almost certainly with the server hosting your site. In that case, you'd need to contact the hosting company and ask them to allow external connections to repository.kreaturamedia.com.
Also, when you say "everything is blocked", do you experience other issues or strangeness on your site other than license registration?
Best Regards,
John | Kreatura Dev Team
Our site works well, but following a slowdown, I deactivated layer slider and tested another Karma theme. Since then, the license no longer works. Can you give me another license? THANKS
Attached files: Capture d’écran 2023-03-13 à 07.49.13.png
Capture d’écran 2023-03-13 à 07.49.54.png
The problem is not with the license. I've checked our records, and everything is fine on our side. Your license key is valid, and you should be able to use it. I suspect it's a localized issue on your site or web server. Please follow up with the suggestions and questions in my previous message.
Best Regards,
John | Kreatura Dev Team