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  Public Ticket #3243794
Purchased Layer Slider for wP and Popups for layerslider but I can't access the premium templates
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  • Kristin Swenson started the conversation

    Hi.  I purchased these items.

    WebshopWorks Popups for LayerSlider 1$10.00LayerSlider for WordPress Billed yearly. Next Billing Date On 2/27/241$26.00

    When I try to access premium templates it won't let me download.  Can you tell me how to proceed?  I need to launch popups on our school's website soon.  Thank you!

  • Kristin Swenson replied

    I just paid for a second subscription to be able to download.  Can i be reimbursed for the first one?  I'm on a deadine and need to get this done.  Thank you.

  •  67
    George replied

    Hello Kristin,

    We can see a completed and a failed order and a third one, which is in a "Pending Payment" state. Please note that some payment methods have a lead time while we receive the amount, and you might not immediately receive the product for that order. It's also possible that the order has failed for some reason and the amount is already returned to you. Still, some financial institutions may apply a temporary hold over the funds, and it can take up to 30 days while it's credited. If you would like, we are happy to talk to the payment processor who can look into it more thoroughly what happened.

    Best Regards,
    George | Kreatura Dev Team

  • Kristin Swenson replied

    Ok, I will follow up in 30 days to see if a refund is issued.  Also, my bank got hacked, so that card is no longer active.  Will the refund be issued another way?  Thank you.


  •  67
    George replied

    Hello Kristin,

    As now we can see, the "Payment Pending" status for the order in question has already been removed, and we didn't get the amount, so the money has not left your bank account. The most likely thing is that the bank will release the amount after a maximum of 30 days, but I would recommend you to contact with your bank if you would like to have a faster solution.

    Best Regards,
    George | Kreatura Dev Team