Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

EvkMusic I can't edit a specific sliderClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:30pm   2 Most recent comment from [deleted]:Hey EvkMusic,Please check the System Status in the plugin for any error messages. It might be a server problem preventing the slider from working properly, a memory limitation for example. Bertuz87 Layerslider in Theme ShopkeeperClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:12pm   4 Most recent comment from [deleted]:The white area on the top is part of the header element, but we do not have control over the header of your site so unfortunately we cannot correct it from our end.You will need to adjust its positi ... jeff funkhouser HELP! center layersClosed   LayerSlider for WordPress   Updated February 6, 2017 at 6:56pm   7 Most recent comment from [deleted]:Dear fro169,Please open a new ticket with the layer positioning problems you are facing and show us your site where we can check this.  bmw411973 error updating to Version 6.1.6Closed   LayerSlider for WordPress   Updated February 6, 2017 at 4:48pm   2 Most recent comment from [deleted]:Hey bmw411973,We have looked into it and the issue is caused by the Elegant theme. The theme overwrites and changes LayerSlider's default methods that could easily result in problems like this. Unf ... patrickpeder Layer slider covering menuClosed   LayerSlider for WordPress   Updated February 6, 2017 at 2:24pm   2 Most recent comment from [deleted]:Hey patrickpeder, You will need to set a higher z-index value for your menu than the slider to solve this. You can set the z-index for the slider in the Slider Settings -> Appearance -> Custom Slider ... Peter Stadler Plugin updateClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:36pm   2 Most recent comment from John G:Hi Peter, WordPress caches the update data, please navigate to Dashboard -> Updates on your admin area to force re-check the updates. If this does not help, you should also try to re-activate your La ... Callmeseo Layerslide not workingClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:34pm   2 Most recent comment from John G:Dear Callmeseo,I've log into your site and it seems to be fine for me. Could you please be more specific where and how I could reproduce this issue? I can see some PHP debug messages due to outdated ... iliasaghrim Can't access the template storeClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:00pm   2 Most recent comment from John G:Hi there,Based on the error message, you either have a duplicate version installed of LayerSlider or the plugin folder has a malformed name. This is more likely to happen when you're using a version i ... Aiomedicine LayerSlide Support Cannot Click AnythingClosed   LayerSlider for WordPress   Updated February 5, 2017 at 5:51pm   3 Most recent comment from John G:Dear Aiomedicine,Version 6.1.5 was a faulty update that we've revoked after seeing the problems. It did cause exactly the issues you're experiencing. We were super busy to resolve this as soon as we ... ADHDassassin Layerslider Interface BrokenClosed   LayerSlider for WordPress   Updated February 4, 2017 at 11:14pm   6 Most recent comment from ADHDassassin:Never mind, I had tried clearing my site cache but that hadn't worked, but clearing my browser cache got it to work with version 6.1.6 Luis Hover Transition Does not work when I put a linkClosed   LayerSlider for WordPress   Updated February 4, 2017 at 11:01pm   7 Most recent comment from maddogprod:Updated to the new version and the Transition Hover works. THANKS!! jpschwartz Schwartz Layerslider admin appears but is unresponsiveClosed   LayerSlider for WordPress   Updated February 4, 2017 at 10:16pm   2 Most recent comment from [deleted]:Hey jpschwartz,We have just released the new version that contains the fix for the error introduced in 6.1.5.  It is available through the auto-update solution. You can check for live updates ... Mohammed Salih Layerslider stoped workingClosed   LayerSlider for WordPress   Updated February 4, 2017 at 10:11pm   3 Most recent comment from [deleted]:We have just released the new version that contains the fix for the error introduced in 6.1.5.  It is available through the auto-update solution. You can check for live updates in the WP Dash ... mauro emanuel problem with layer slider 6.1Closed   LayerSlider for WordPress   Updated February 4, 2017 at 10:11pm   4 Most recent comment from [deleted]:We have just released the new version that contains the fix for the error introduced in 6.1.5.  It is available through the auto-update solution. You can check for live updates in the WP Dash ... TropicalFool Getting latest updates with AvadaClosed   LayerSlider for WordPress   Updated February 4, 2017 at 4:54pm   2 Most recent comment from [deleted]:Hey TropicalFool,I believe that Avada might have disabled the option for activating LayerSlider and the auto-update feature as well in their bundled version so you cannot access them.Unfortunately y ...