Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

dmoranda Integrating Layer Slider with Repair Press ThemeClosed   LayerSlider for WordPress   Updated February 11, 2017 at 6:50pm   2 Most recent comment from [deleted]:Hey dmoranda,I have checked your site and for me the slider does not overlay any mentioned elements at the moment. Have you managed to fix the problem in the meantime ?I have noticed that you purcha ... NaRanJiTo78 Slider size changing/custom font cutClosed   LayerSlider for WordPress   Updated February 11, 2017 at 2:06pm   3 Most recent comment from [deleted]:Hey NaRanJiTo78,I have checked your site but I do not see that the slides would change when the slideshow proceeds, the sliders stays in the same place for me. Have you managed to fix this problem in ... zfl Rename SliderClosed   LayerSlider for WordPress   Updated February 11, 2017 at 12:18pm   6 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. dmconsultancy Can't update to Version 6.1.6Closed   LayerSlider for WordPress   Updated February 11, 2017 at 10:43am   1 Most recent comment from dmconsultancy:Cancel this ticket. The solution is to purchase an idependant licence of LayerSlider to get automatic updates. Alternatively, i need to wait for the theme to update their side which will incorporate t ... freelancemom Installed 6.1.6 manually in Enfold theme, fatal error helpers/phpQuery.php on line 1839Closed   LayerSlider for WordPress   Updated February 11, 2017 at 1:52am   3 Most recent comment from [deleted]:Hey freelancemom, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. astanar Responsive option doesn't workClosed   LayerSlider for WordPress   Updated February 11, 2017 at 12:22am   2 Most recent comment from [deleted]:Hey astanar,Yes, LayerSlider is responsive as you can see the examples on our demo site: https://layerslider.kreaturamedia.com/sliders/If you show us your site with the problematic slider we can chec ... NaRanJiTo78 Autoplay video in mobileClosed   LayerSlider for WordPress   Updated February 10, 2017 at 10:26pm   6 Most recent comment from [deleted]:Yes, you could do that. Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).This new feature gives you the option to create separate layers for mob ... Manuel Molina Elements "handles" appears bottomClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:53pm   3 Most recent comment from [deleted]:Hey Manuel Molina,Thank you very much for your feedback. Glad you could solve the problem in the meantime.We will check on the compatibility with the Events Calendar plugin to see if we can find anyt ... Ali layer positionClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:36pm   2 Most recent comment from [deleted]:Hey Ali,This is strange, it shouldn't happen in normal circumstances, maybe the demo slider got corrupted in the importing process and re-importing might help.Also, I have checked your site and the wa ... rdhamilton New Version of Layersslider showing play button before each slideClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:16pm   2 Most recent comment from [deleted]:Hey Robin,I have checked your site but I do not see the play buttons before the slides at the moment. Have you changed the slider since then ? In case yes, is there a test page where we can check it ... Valerie Evans color overlayClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:08pm   6 Most recent comment from Valerie Evans:Works great.  Thanks again!Valerie uberdandykimono Layer slider not workingClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:06pm   4 Most recent comment from [deleted]:Hey amberly,I have checked your site and for me the sliders are being displayed on both of them. Have you managed to fix the problem in the meantime ? In case you are still experiencing problems pleas ... Robert Schmidt Slides work in Safari, but not in chrome and firefoxClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:04pm   2 Most recent comment from [deleted]:Hey Robert,I have checked your site but as I can see LayerSlider is not used on it currently. In case you have removed it, is there a test page where we can check the problem to investigate it ? Darren Sizing IssuesClosed   LayerSlider for WordPress   Updated February 10, 2017 at 9:01pm   2 Most recent comment from [deleted]:Hey Darren, Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).This new feature gives you the option to create separate layers for mobile and desk ... EarlFisher How do I escalate a problem to a supervisory level or management level?Closed   LayerSlider for WordPress   Updated February 9, 2017 at 10:52pm   7 Most recent comment from EarlFisher:Thanks for your thoughts on that.