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Public Tickets

Moe Jabara Updating LayerSlider in WordpressClosed   LayerSlider for WordPress   Updated February 7, 2017 at 5:18pm   2 Most recent comment from [deleted]:Hey Moe Jabara,Some of our users are experiencing issues with the auto-update feature. We are still investigating the source of the problem. In the meantime you can download the plugin's package fro ... iwolf2055 Re-activation problemsClosed   LayerSlider for WordPress   Updated February 7, 2017 at 3:16pm   3 Most recent comment from iwolf2055:Thank you, all works fine now! crownpointdesign Duplicate greensock loading bugClosed   LayerSlider for WordPress   Updated February 7, 2017 at 3:12pm   2 Most recent comment from [deleted]:Hey crownpointdesign,Thank you for your feedback. An issue was introduced in version 6.1.5, we have removed and reworked it since then. There should be no more problem in the new release. The new v ... jkhills Transitions not taking effectClosed   LayerSlider for WordPress   Updated February 7, 2017 at 3:08pm   2 Most recent comment from [deleted]:Hey jkhills,I have checked your site and as I can see the sliding from right transition is applied on the slideshow. Have you managed to fix the problem in the meantime ? consultingdan upgrade to 6.1.6Closed   LayerSlider for WordPress   Updated February 7, 2017 at 2:58pm   2 Most recent comment from [deleted]:Hey consultingdan,The new version has been accepted by Envato a couple of hours ago, so you can download the plugin's package from CodeCanyon now. You can also find installation insctruction in our ... StretchStopLLC Can't update to 6.1.6Closed   LayerSlider for WordPress   Updated February 7, 2017 at 2:56pm   2 Most recent comment from [deleted]:Hey StretchStopLLC,The new version has been accepted by Envato a couple of hours ago, so you can download the plugin's package from CodeCanyon now. You can also find installation insctruction in our ... bondjack resetting license codeClosed   LayerSlider for WordPress   Updated February 7, 2017 at 2:49pm   4 Most recent comment from [deleted]:I have reset the activations for this purchase code. You should be able to use it again now. carlfarmerlancast2016 version 6.1.0. Update to version 6.1.6 updateClosed   LayerSlider for WordPress   Updated February 7, 2017 at 2:47pm   6 Most recent comment from [deleted]:The new version has been accepted by Envato a couple of hours ago, so you can download the plugin's package from CodeCanyon now. You can also find installation insctruction in our documentation: htt ... Benedict Rottmann ActivationClosed   LayerSlider for WordPress   Updated February 7, 2017 at 3:27am   2 Most recent comment from [deleted]:Hey Benedict Rottmann, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activat ... virendra vyas layer slider is not workingClosed   LayerSlider for WordPress   Updated February 6, 2017 at 8:21pm   7 Most recent comment from thibotus01:i have found an alternative by using a local plugin that defer JS and works well.Thank you, Thibault Douglas Sliders do not work anymoreClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:39pm   4 Most recent comment from [deleted]:Hey Douglas, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. EvkMusic I can't edit a specific sliderClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:30pm   2 Most recent comment from [deleted]:Hey EvkMusic,Please check the System Status in the plugin for any error messages. It might be a server problem preventing the slider from working properly, a memory limitation for example. Bertuz87 Layerslider in Theme ShopkeeperClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:12pm   4 Most recent comment from [deleted]:The white area on the top is part of the header element, but we do not have control over the header of your site so unfortunately we cannot correct it from our end.You will need to adjust its positi ... jeff funkhouser HELP! center layersClosed   LayerSlider for WordPress   Updated February 6, 2017 at 6:56pm   7 Most recent comment from [deleted]:Dear fro169,Please open a new ticket with the layer positioning problems you are facing and show us your site where we can check this.  bmw411973 error updating to Version 6.1.6Closed   LayerSlider for WordPress   Updated February 6, 2017 at 4:48pm   2 Most recent comment from [deleted]:Hey bmw411973,We have looked into it and the issue is caused by the Elegant theme. The theme overwrites and changes LayerSlider's default methods that could easily result in problems like this. Unf ...