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Public Tickets

David Baylor Menu not working on home page & Slider images and controls showing outside of slider boundariesClosed   LayerSlider for WordPress   Updated January 9, 2017 at 10:27pm   2 Most recent comment from [deleted]:Hey David Baylor,I have checked your site but for me the slider appears correctly. There are no parts of it reaching out of the canvas and as I can see you have updated it to the latest release in th ... Elo_feedigitale Change nameClosed   LayerSlider for WordPress   Updated January 9, 2017 at 10:16pm   2 Most recent comment from [deleted]:Hey Elodie,You can change the slider's name in the field at the top of the Slider Settings and you can change the slides' names by double clicking on the slide tabs (Slide #1). harrietknight91 Image editorClosed   LayerSlider for WordPress   Updated January 9, 2017 at 10:10pm   2 Most recent comment from [deleted]:Hey harrietknight91,Please check the size of the slider, the slider layout and the dimension of the images you are uploading. If you enable the responsinve mode and the images are smaller than the sl ... Ramon TemplatesClosed   LayerSlider for WordPress   Updated January 7, 2017 at 3:18pm   6 Most recent comment from [deleted]:I have attached an export of the Sky Experience demo slider. Diana Layerslider won't update: error codeClosed   LayerSlider for WordPress   Updated January 7, 2017 at 5:01am   2 Most recent comment from [deleted]:Hey Diana, Unfortunately the error message itself does not provide much information for us. We cannot really tell from it, if it is generated by LayerSlider or another item, it could also be the ... carldrx Layer hops to top in Safari browserClosed   LayerSlider for WordPress   Updated January 7, 2017 at 4:56am   2 Most recent comment from [deleted]:Hey carldrx,This is a special behavior in Safari. When a video is reaching out of the slider canvas on the top and bottom and it has a controls attribute, Safari automatically repositions the video ... Seong Jin ​how can I change my thumbnail for each slider​?Closed   LayerSlider for WordPress   Updated January 6, 2017 at 5:05pm   2 Most recent comment from [deleted]:Hey Seong Jin,We have already replied to your other tickets.Currently there is no option to manually set a thumbnail for the slider preview in the sliders list. The preview image is automatically pull ... mattech I got error with LayerSliderClosed   LayerSlider for WordPress   Updated January 6, 2017 at 4:58pm   2 Most recent comment from [deleted]:Hey mattech, First please check the System Status for any related errors or notifications.  However the issue is most likely caused by the phpQuery library. PHP 5.3, the Multibyte String and PHP ... jhwon Install errorClosed   LayerSlider for WordPress   Updated January 6, 2017 at 3:53pm   4 Most recent comment from [deleted]:Hey Jonghun, We are the creator of the LayerSlider plugin and we are not related to Revolution Slider or your theme, they are separate products from different authors, so unfortunately we cannot he ... DinoRichfield activating slider stops homepage content from displayingClosed   LayerSlider for WordPress   Updated January 6, 2017 at 12:05am   2 Most recent comment from [deleted]:Hey Henry,What exactly is the problem you are experiencing ? We are not familiar with the Fusion Builder and its methods so unfortunately we cannot help with it. But if you are having issues inserting ... brwilson300 installation of SliderClosed   LayerSlider for WordPress   Updated January 5, 2017 at 11:57pm   6 Most recent comment from [deleted]:If you're looking for licensing conditions and agreements you can find information in the related Envato FAQs under the Help menu, or you can check their help center as well: https://help.market.env ... dgreat1 Shortcode for slider not workingClosed   LayerSlider for WordPress   Updated January 5, 2017 at 11:50pm   6 Most recent comment from [deleted]:I was able to check it and locate the problem. There are jQuery errors (jQuery is not defined) on your site. This usually means that your jQuery is not loaded or not in the right way. LayerSlider nee ... caspixel Slider suddenly disappearedClosed   LayerSlider for WordPress   Updated January 5, 2017 at 5:01pm   8 Most recent comment from [deleted]:I have have checked the site and managed to find the problem. The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7Several of our customers  ... Starsound Team Customize Skin URL for every SlideClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:14pm   3 Most recent comment from [deleted]:Hey Starsound Team,Thank you for your feedback, glad you could solve it. If you need further assistance, please let us know. Seong Jin not working on my intentionClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:12pm   4 Most recent comment from [deleted]:Hey Seong Jin,I have logged in, looked into it and managed to find the problem. It seems to be Safari related only, the images are failing with a 404 error. I believe this is related to the images' na ...