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Public Tickets

xhhb Setting up a callback functionClosed   LayerSlider for WordPress   Updated December 29, 2016 at 2:58am   3 Most recent comment from [deleted]:Hey xhhb,The problem is that you have used "$" instead of a jQuery keyword. The "$" cannot be used in this case because of certain WP compatibility reasons.This is the proper code you will need to ... rmznovali Template Store Import is Not WorkingClosed   LayerSlider for WordPress   Updated December 28, 2016 at 3:05pm   2 Most recent comment from [deleted]:Hey rmznovali, Could you please specify what is happening exactly when you try to import ? Do you get an error message or does the import never finish ? Also, please check the System Status on the ... Chantel Charged twice same itemClosed   LayerSlider for WordPress   Updated December 28, 2016 at 2:48pm   2 Most recent comment from [deleted]:Hey Chantel,Sure, we understand. Please open a refund request for the mistaken purchase through the official Envato channel so we can accept it. jbruce308 HELP! NEED TO REMOVE WHITE SPACE BELOW SLIDERClosed   LayerSlider for WordPress   Updated December 28, 2016 at 2:44pm   2 Most recent comment from [deleted]:Hey jbruce308,Please show us your site with the slider where we can check this. 00alex СлайдClosed   LayerSlider for WordPress   Updated December 28, 2016 at 2:25pm   11 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you face any more issues please show us your site where we can check this responsive problem and suggest a solution. johnburton Can't update pluginClosed   LayerSlider for WordPress   Updated December 28, 2016 at 2:21pm   2 Most recent comment from [deleted]:Hey johnburton,This error message is usually being displayed when the plugin is not activated and you try to update it.In case it is, please try to reactivate it (deactiate and then immediately activ ... Kai Meinke Text Background not in PositionClosed   LayerSlider for WordPress   Updated December 27, 2016 at 1:31pm   3 Most recent comment from Kai Meinke:Perfect support and quick fix. Thank you! Gonzo1982 Size of SliderClosed   LayerSlider for WordPress   Updated December 24, 2016 at 2:29am   5 Most recent comment from [deleted]:As we can see the slider is still in fullwidth mode. Most likely there is some kind of caching in your installation preventing the changes you have made from going live.Please check if you or your the ... jaymitchell108 Styling messed up; video alsoClosed   LayerSlider for WordPress   Updated December 24, 2016 at 2:25am   3 Most recent comment from [deleted]:Hey jaymitchell108,1. + 2. Unfortunately without seeing the back-end and what the slider should look like, we cannot really tell what is wrong exactly. Please provide us with screenshots of the slide ... Peter Cannot enable Origami Transitions and all 2D Transitions for a slider?Closed   LayerSlider for WordPress   Updated December 24, 2016 at 1:06am   8 Most recent comment from Peter:Thanks for your response.Peter oniks3 scrollClosed   LayerSlider for WordPress   Updated December 24, 2016 at 12:33am   2 Most recent comment from [deleted]:Hey oniks3,We are sorry but we can only provide support in English.We believe that the scrolling issue you are experiencing is caused by an incorrect setting. Unfortunately we cannot check your setti ... Saua SupportClosed   LayerSlider for WordPress   Updated December 23, 2016 at 10:24pm   2 Most recent comment from [deleted]:Hey Saua,Yes, it's possible to set up videos as slide backgrounds. You can find the option (Use this video as slide background) to achieve this in the Layers section under the Video / Audio content ... misteradamello Error template downloadsClosed   LayerSlider for WordPress   Updated December 23, 2016 at 10:21pm   2 Most recent comment from [deleted]:Hey misteradamello,Please deactivate and then reactive the plugin in the WP Plugins menu, it refreshes the database and might solve this problem.Furthermore, please try to import another demo slider, ... misteradamello responsive modeClosed   LayerSlider for WordPress   Updated December 23, 2016 at 10:18pm   2 Most recent comment from [deleted]:Hey misteradamello,I have checked the slider in your site (http://www.verticalworks.it) and the text layers are being displayed for me on a mobile device as well. Have you managed to fix the issue ... Frederickads Issue with IE 11Closed   LayerSlider for WordPress   Updated December 23, 2016 at 10:04pm   2 Most recent comment from [deleted]:Hey Frederickads,Sorry for the late response. We were looking into this and doing some tests in IE 11 but so far we were not able to reproduce the issue consistently on our end. What is the exact vers ...