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Public Tickets

RadiusTheme Getting Fatal Error !! Please HelpClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:55pm   2 Most recent comment from [deleted]:Hey RadiusTheme,Yes, this is going to be a server related problem. The issue is most likely caused by the phpQuery library. LayerSlider needs PHP 5.3 or newer and the Multibyte String Extension ( ... scottybowl User roles/permissionsClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:47pm   2 Most recent comment from [deleted]:Hey Scott,Thank you for your feedback. There are no current plans to add this feature but we might consider it in the future. Drew Images do not display crisp in LayerSliderClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:30pm   4 Most recent comment from [deleted]:Ah, I see you're using an old version of the plugin, in this case you won't find the options I've mentioned in the previous message. The slide background improvements and other optimizations are on ... Ernesto Arguelles Can´t activate LayerSliderClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:06pm   2 Most recent comment from [deleted]:Hey Ernesto Arguelles,I have checked and this purchase code is not valid for our plugin. Please note that you cannot use your theme's purchase code to activate LayerSlider as they are two different pr ... flotec1 Schulz displayingClosed   LayerSlider for WordPress   Updated February 14, 2017 at 11:03pm   2 Most recent comment from [deleted]:Hey Florian, The issue is caused by an error in one of your theme's methods (window resize function). If you open up the console you can see the js errors related to your theme.  You can also make ... jfritsch123 change css attribute of a lyerClosed   LayerSlider for WordPress   Updated February 14, 2017 at 10:54pm   2 Most recent comment from [deleted]:Hey Joe,As mentioned in the other ticket, unfortunately there is no option to achieve this with LayerSlider at the moment. Currently you can only use the plugin's built-in option to display layers  ... maginafr URL to specific slideClosed   LayerSlider for WordPress   Updated February 14, 2017 at 7:03pm   2 Most recent comment from [deleted]:Hey maginafr, You can achieve that with the deeplinking option. You can find information about it in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/docu ... handmadeza not activating licenseClosed   LayerSlider for WordPress   Updated February 14, 2017 at 2:00pm   2 Most recent comment from [deleted]:Hey handmadeza,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and up ... BilgeReklam LicenseClosed   LayerSlider for WordPress   Updated February 14, 2017 at 1:59pm   3 Most recent comment from [deleted]:Hey BilgeReklam,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and u ... Jeffrey Layer Slider WPClosed   LayerSlider for WordPress   Updated February 13, 2017 at 9:11pm   9 Most recent comment from [deleted]:Unfortunately we cannot tell much from only screenshots. Please show us this test page where we can see the error, so we can check for the source of the jQuery conflict. bnsolutions flash bannerClosed   LayerSlider for WordPress   Updated February 13, 2017 at 8:26pm   2 Most recent comment from [deleted]:Hey bnsolutions,Could you please explain the problem you are experiencing in more details ? Also, seeing your site with the slider would be helpful as well. hobokencity Displaying a cover photo when HTML5 video is loaded on mobile.Closed   LayerSlider for WordPress   Updated February 13, 2017 at 8:18pm   2 Most recent comment from [deleted]:Hey hobokencity, Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).This new feature gives you the option to create separate layers for mobile and ... anna2412 links on mobileClosed   LayerSlider for WordPress   Updated February 13, 2017 at 8:09pm   2 Most recent comment from [deleted]:Hey anna2412,The links should be working on mobile as well. I have checked your site but I cannot see any links in your current slider. Where can we check this error exactly ?At the moment there is no ... Barth Glasbergen Malfunction WP Layerslider 6Closed   LayerSlider for WordPress   Updated February 13, 2017 at 8:01pm   2 Most recent comment from [deleted]:Hey Barth Glasbergen,I have checked the urls you provided but could only locate a slider on the second one. The problem is that you are not using slide backgrounds which are essential for the slide ... VIviana LAYERSLIDER NOT LOADING ON PAGEClosed   LayerSlider for WordPress   Updated February 13, 2017 at 4:34pm   2 Most recent comment from [deleted]:Hey VIviana,I have replied to your other ticket, please follow up with the instructions provided there.