Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Joaquín Activate licenseClosed   LayerSlider for WordPress   Updated February 16, 2017 at 7:09pm   2 Most recent comment from [deleted]:Hey Joaquín,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and upda ... LaTonya Error message i receive when attempting to save updates to Layer Slider WPClosed   LayerSlider for WordPress   Updated February 16, 2017 at 3:14pm   2 Most recent comment from [deleted]:Hey LaTonya, According to the notifications provided by the System Status on your screenshot, there are unmet dependencies on your server. LayerSlider needs at least PHP 5.3 or newer and the Multi ... gregpaus layer slider font sizeClosed   LayerSlider for WordPress   Updated February 16, 2017 at 2:56pm   2 Most recent comment from [deleted]:Hey gregpaus, Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet).This new feature gives you the option to create separate layers for mobile and de ... wxander Unable to view slides on Live siteClosed   LayerSlider for WordPress   Updated February 16, 2017 at 2:01pm   2 Most recent comment from [deleted]:Hey Wendy,Issues like this are usually caused by caching. Please check your installation for any caching plugins or solutions (your theme might also include one) that could prevent the changes made ... Zocios Kanig Layer tming, formatting text, links, hover effectsClosed   LayerSlider for WordPress   Updated February 16, 2017 at 1:01am   16 Most recent comment from Zocios Kanig:Thanks again! I'm sorry that I missed seeing the Auto-start setting. It all works perfectly now! I really appreciate your help. We can close this ticket. Cheers, Steve designdiva3 Javascript conflictClosed   LayerSlider for WordPress   Updated February 16, 2017 at 12:36am   8 Most recent comment from John G:I can see the issue, but I'm not yet sure what's causing it. I suspect to other scripts since nobody reported an issue like this and we couldn't reproduce it on our end. Please try to temporarily remo ... ouvina layerslider wp no guarda cambiosClosed   LayerSlider for WordPress   Updated February 15, 2017 at 11:50pm   7 Most recent comment from [deleted]:I have logged in, looked around and found the problem. Unfortunately the issue that is preventing LayerSlider from working properly is server related. More specifically it is caused by certain server ... bmw411973 New TemplateClosed   LayerSlider for WordPress   Updated February 15, 2017 at 11:26pm   3 Most recent comment from bmw411973:thank you sanleaf Simple Slider TemplateClosed   LayerSlider for WordPress   Updated February 15, 2017 at 5:05pm   2 Most recent comment from [deleted]:Hey sanleaf,You can find every demo slider available for import in the Template Store. I'm sure you can find one that fits your needs there. RadiusTheme Getting Fatal Error !! Please HelpClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:55pm   2 Most recent comment from [deleted]:Hey RadiusTheme,Yes, this is going to be a server related problem. The issue is most likely caused by the phpQuery library. LayerSlider needs PHP 5.3 or newer and the Multibyte String Extension ( ... scottybowl User roles/permissionsClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:47pm   2 Most recent comment from [deleted]:Hey Scott,Thank you for your feedback. There are no current plans to add this feature but we might consider it in the future. Drew Images do not display crisp in LayerSliderClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:30pm   4 Most recent comment from [deleted]:Ah, I see you're using an old version of the plugin, in this case you won't find the options I've mentioned in the previous message. The slide background improvements and other optimizations are on ... Ernesto Arguelles Can´t activate LayerSliderClosed   LayerSlider for WordPress   Updated February 15, 2017 at 3:06pm   2 Most recent comment from [deleted]:Hey Ernesto Arguelles,I have checked and this purchase code is not valid for our plugin. Please note that you cannot use your theme's purchase code to activate LayerSlider as they are two different pr ... flotec1 Schulz displayingClosed   LayerSlider for WordPress   Updated February 14, 2017 at 11:03pm   2 Most recent comment from [deleted]:Hey Florian, The issue is caused by an error in one of your theme's methods (window resize function). If you open up the console you can see the js errors related to your theme.  You can also make ... jfritsch123 change css attribute of a lyerClosed   LayerSlider for WordPress   Updated February 14, 2017 at 10:54pm   2 Most recent comment from [deleted]:Hey Joe,As mentioned in the other ticket, unfortunately there is no option to achieve this with LayerSlider at the moment. Currently you can only use the plugin's built-in option to display layers  ...