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Public Tickets

StretchStopLLC Can't update to 6.1.6Closed   LayerSlider for WordPress   Updated February 7, 2017 at 2:56pm   2 Most recent comment from [deleted]:Hey StretchStopLLC,The new version has been accepted by Envato a couple of hours ago, so you can download the plugin's package from CodeCanyon now. You can also find installation insctruction in our ... bondjack resetting license codeClosed   LayerSlider for WordPress   Updated February 7, 2017 at 2:49pm   4 Most recent comment from [deleted]:I have reset the activations for this purchase code. You should be able to use it again now. carlfarmerlancast2016 version 6.1.0. Update to version 6.1.6 updateClosed   LayerSlider for WordPress   Updated February 7, 2017 at 2:47pm   6 Most recent comment from [deleted]:The new version has been accepted by Envato a couple of hours ago, so you can download the plugin's package from CodeCanyon now. You can also find installation insctruction in our documentation: htt ... Benedict Rottmann ActivationClosed   LayerSlider for WordPress   Updated February 7, 2017 at 3:27am   2 Most recent comment from [deleted]:Hey Benedict Rottmann, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activat ... virendra vyas layer slider is not workingClosed   LayerSlider for WordPress   Updated February 6, 2017 at 8:21pm   7 Most recent comment from thibotus01:i have found an alternative by using a local plugin that defer JS and works well.Thank you, Thibault Douglas Sliders do not work anymoreClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:39pm   4 Most recent comment from [deleted]:Hey Douglas, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. EvkMusic I can't edit a specific sliderClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:30pm   2 Most recent comment from [deleted]:Hey EvkMusic,Please check the System Status in the plugin for any error messages. It might be a server problem preventing the slider from working properly, a memory limitation for example. Bertuz87 Layerslider in Theme ShopkeeperClosed   LayerSlider for WordPress   Updated February 6, 2017 at 7:12pm   4 Most recent comment from [deleted]:The white area on the top is part of the header element, but we do not have control over the header of your site so unfortunately we cannot correct it from our end.You will need to adjust its positi ... jeff funkhouser HELP! center layersClosed   LayerSlider for WordPress   Updated February 6, 2017 at 6:56pm   7 Most recent comment from [deleted]:Dear fro169,Please open a new ticket with the layer positioning problems you are facing and show us your site where we can check this.  bmw411973 error updating to Version 6.1.6Closed   LayerSlider for WordPress   Updated February 6, 2017 at 4:48pm   2 Most recent comment from [deleted]:Hey bmw411973,We have looked into it and the issue is caused by the Elegant theme. The theme overwrites and changes LayerSlider's default methods that could easily result in problems like this. Unf ... patrickpeder Layer slider covering menuClosed   LayerSlider for WordPress   Updated February 6, 2017 at 2:24pm   2 Most recent comment from [deleted]:Hey patrickpeder, You will need to set a higher z-index value for your menu than the slider to solve this. You can set the z-index for the slider in the Slider Settings -> Appearance -> Custom Slider ... Peter Stadler Plugin updateClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:36pm   2 Most recent comment from John G:Hi Peter, WordPress caches the update data, please navigate to Dashboard -> Updates on your admin area to force re-check the updates. If this does not help, you should also try to re-activate your La ... Callmeseo Layerslide not workingClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:34pm   2 Most recent comment from John G:Dear Callmeseo,I've log into your site and it seems to be fine for me. Could you please be more specific where and how I could reproduce this issue? I can see some PHP debug messages due to outdated ... iliasaghrim Can't access the template storeClosed   LayerSlider for WordPress   Updated February 5, 2017 at 7:00pm   2 Most recent comment from John G:Hi there,Based on the error message, you either have a duplicate version installed of LayerSlider or the plugin folder has a malformed name. This is more likely to happen when you're using a version i ... Aiomedicine LayerSlide Support Cannot Click AnythingClosed   LayerSlider for WordPress   Updated February 5, 2017 at 5:51pm   3 Most recent comment from John G:Dear Aiomedicine,Version 6.1.5 was a faulty update that we've revoked after seeing the problems. It did cause exactly the issues you're experiencing. We were super busy to resolve this as soon as we ...