Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

lassiterweb updating LayerSliderClosed   LayerSlider for WordPress   Updated February 4, 2017 at 4:49pm   2 Most recent comment from [deleted]:Hey lassiterweb,It seems like your theme applies a custom method - instead of the default one - for updating LayerSlider and this prevents you from using our auto-update solution. Unfortunately we h ... eric777 Slide images flashClosed   LayerSlider for WordPress   Updated February 4, 2017 at 4:45pm   4 Most recent comment from eric777:Thank you Attila, that worked!! Sarah Pearson Stopped working??Closed   LayerSlider for WordPress   Updated February 4, 2017 at 5:58am   2 Most recent comment from [deleted]:Hey Sarah Pearson,The slider does not appear on your site because you did not set size for it, and without any size added, the slider will be 0*0px. Please set up a proper size for the slider in the ... Richard Guidry LayerSlider WP available. View version 6.1.5Closed   LayerSlider for WordPress   Updated February 4, 2017 at 5:54am   2 Most recent comment from [deleted]:Hey Richard,Have you activated the plugin with your purchase code ? The automatic update feature only works once you have activated the item. In case you did please to re-activate the plugin itself  ... Steve Mullen Slider is not rendering first slide until after last slide is fetchedClosed   LayerSlider for WordPress   Updated February 3, 2017 at 10:37pm   3 Most recent comment from [deleted]:Hey Steve Mullen,In the new version of LayerSlider lazy load is enabled by default, that is why it cannot be found in the settings. The lazy load feature was reworked and improved (due to indexing an ... Steve Layer Slider non responsiveClosed   LayerSlider for WordPress   Updated February 3, 2017 at 10:13pm   2 Most recent comment from [deleted]:Hey Steve,I have checked your site on mobile and the slider is being displayed for me. Have you managed to fix the problem in the meantime ?Also, as I can see you are using an outdated release of Lay ... Pamela Couvignou Slide transitions will not saveClosed   LayerSlider for WordPress   Updated February 3, 2017 at 7:59pm   2 Most recent comment from [deleted]:Hey Pamela, If you select the slide transition and save the slider, it should stick. Does the transition you selected revert back in the admin interface as well or the correct one shows but the fro ... Chthonian Avada 5.0 ShortcodesClosed   LayerSlider for WordPress   Updated February 3, 2017 at 7:40pm   3 Most recent comment from [deleted]:Hey David,Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Douglas Video Doesn't stop exactly at endClosed   LayerSlider for WordPress   Updated February 2, 2017 at 11:40pm   5 Most recent comment from Douglas:OK Attila these are good workarounds. Thanks a lot!  I look forward to the next release then.  Awesome software. Doug Jared refundClosed   LayerSlider for WordPress   Updated February 2, 2017 at 10:39pm   2 Most recent comment from [deleted]:Hey Jared, Thank you for contacting us. LayerSlider is a separate plugin, which you can use independently from your theme. Please consider keeping your license so you can enjoy the premium support a ... victor NavClosed   LayerSlider for WordPress   Updated February 2, 2017 at 10:36pm   2 Most recent comment from [deleted]:Hey victor,We have checked your site and it seems like your theme is applying a custom skin on the slider, overwriting its default settings. You will need to prevent the theme from loading this skin ... mattiasgeisler Problem with shortcode in layerClosed   LayerSlider for WordPress   Updated February 2, 2017 at 9:42pm   4 Most recent comment from [deleted]:In case that plugin has a normal responsive mode implemented, it should be working without calling the window resize event as well. From our part, you could use the Event Callbacks menu on the admin ... tomashof Template store...Closed   LayerSlider for WordPress   Updated February 2, 2017 at 12:49am   2 Most recent comment from [deleted]:Hey Tomas,What exactly is the issue you are experiencing with the Template Store ? Is it not opening at all or is there an error ? Or you cannot access the premium templates ? pwet Landing pageClosed   LayerSlider for WordPress   Updated February 2, 2017 at 12:38am   2 Most recent comment from [deleted]:Hey pwet,You can build a landing page slider with our plugin and include linked layers (text, images) that will lead to your subdomains. You can import the landing page demo sliders from the Templa ... Ahsath cant active layerslider for wordpressClosed   LayerSlider for WordPress   Updated February 1, 2017 at 1:32pm   2 Most recent comment from [deleted]:Hey Ahsath, As the error message states you cannot activate LayerSlider with your theme's purchase code. In this case your theme author will provide item support and new versions.