Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

clearchoicephotobooth Increase In 404 ErrorsClosed   LayerSlider for WordPress   Updated February 23, 2017 at 1:04pm   2 Most recent comment from [deleted]:Hey clearchoicephotobooth,These are fals detections. LayerSlider's directory structure was changed in version 6. Most likely web crawlers (search bots and such) have indexed the old URLs and still tr ... Naomi Home page slider not workingClosed   LayerSlider for WordPress   Updated February 23, 2017 at 12:35pm   2 Most recent comment from [deleted]:Hey Naomi, The Envato system indicates that you haven't purchased LayerSlider from us. In case if you've received LayerSlider as a bundled item in your theme, item support is handled by the theme aut ... jbruce308 Layer appears behind main static images, I need it to be in frontClosed   LayerSlider for WordPress   Updated February 23, 2017 at 5:09am   9 Most recent comment from sirenawilliams:Great. I submitted a ticket. Although it seems you respond to these ones faster.  Adrian Deactivation of siteClosed   LayerSlider for WordPress   Updated February 23, 2017 at 2:56am   4 Most recent comment from [deleted]:We have located an error on the activation site earlier today that affected some of our users. We have since fixed this issue, you should be able to use it properly now. Nora Purchased through theme, no item purchase code can't authorizeClosed   LayerSlider for WordPress   Updated February 23, 2017 at 2:39am   2 Most recent comment from [deleted]:Hey Nora, In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and update ... wildwyre Wildschut Change the color of the navigationClosed   LayerSlider for WordPress   Updated February 22, 2017 at 11:08pm   3 Most recent comment from wildwyre Wildschut:Thank you I have make it possible. I have change the color. avito aready dowlond my purchase code but is not workingClosed   LayerSlider for WordPress   Updated February 22, 2017 at 1:01pm   2 Most recent comment from [deleted]:Hey avito,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... avito i want to active my purchase code:Closed   LayerSlider for WordPress   Updated February 22, 2017 at 1:00pm   2 Most recent comment from [deleted]:Hey avito,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... SouthFlorals Invaild MessageClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:10am   2 Most recent comment from [deleted]:Hey Silvio,In case if you've received LayerSlider as a bundled item in your theme, item support and updates are handled by the theme author. Please contact the author of your theme about the availab ... to40 UpdateClosed   LayerSlider for WordPress   Updated February 22, 2017 at 3:08am   2 Most recent comment from [deleted]:Hey to40,You can find the updating and installation instructions in the documentation on the following url: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#updating Debbie Silverman LayerSlider product activation was canceled on this siteClosed   LayerSlider for WordPress   Updated February 21, 2017 at 11:11pm   4 Most recent comment from [deleted]:Well, the purchase code you have provided (d1d8xxxx-xxxx-xxxx-xxxx-xxxxx33dfe91) is not valid . You might have copied a different item's code or mistyped it accidentally. In any case, we did not can ... MediaChickNL Countdown in slideClosed   LayerSlider for WordPress   Updated February 21, 2017 at 10:43pm   4 Most recent comment from [deleted]:Unfortunately there is no feature like this available in LayerSlider at the moment. Tommy Triplett activation problemsClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:44am   2 Most recent comment from [deleted]:Hey Tommy Triplett, There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem or server issue on your installation.To sta ... batman12345 my slideClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:34am   2 Most recent comment from [deleted]:Hey Benaya,The slider itself is fullsized but the content you have added is not large enough, so it does not fill the slider's canvas. You will need to make sure to insert images that fit to the slid ... jhale1966 Adding TransitionsClosed   LayerSlider for WordPress   Updated February 21, 2017 at 2:11am   6 Most recent comment from [deleted]:The layer and slide transitions are two different things and they are animating different elements. If you're looking for slide animations you can find and select them in the Slide Transition section ...