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Public Tickets

touvan Slide Loading Issue and MobileClosed   LayerSlider for WordPress   Updated February 20, 2017 at 9:55pm   2 Most recent comment from [deleted]:Hey touvan,The issue is caused by a JS error in your theme files:  ...wp-content/themes/bridge/js/default.min.js?ver=4.7 You can see it if you open up the browser console when the slider is missing. ... Paola RESPONSIVEClosed   LayerSlider for WordPress   Updated February 20, 2017 at 8:35pm   9 Most recent comment from Paola:Ok thanks for the support!Wish you a great day m2them Slider Buttons "Corrupt"Closed   LayerSlider for WordPress   Updated February 20, 2017 at 6:18pm   2 Most recent comment from [deleted]:Hey m2them, There is no issue like this present in the plugin currently, so unfortunately it is most likely a conflict problem on your installation. Most likely the slider's styling is being overwri ... bmw411973 Layerslider no thumb imageClosed   LayerSlider for WordPress   Updated February 20, 2017 at 5:46pm   6 Most recent comment from [deleted]:We believe that the shadow / no thumb problems are caused by your caching plugin. It combines all of the JavaScript files therefore the error. Please add LayerSlider to the exceptions or temporary d ... shivore Layer Slider Does Not Appear on Page with Embedded Youtube VideoClosed   LayerSlider for WordPress   Updated February 20, 2017 at 4:37pm   2 Most recent comment from [deleted]:Hey shivore,The issue is most likely caused by a JS error in your theme files. Several of our customers had also faced similar issues with the Bridge theme in the past. Unfortunately the erro ... EideComMedia Transition BuilderClosed   LayerSlider for WordPress   Updated February 20, 2017 at 4:01pm   2 Most recent comment from [deleted]:Hey EideComMedia, There is no issue like this present in the latest release of our plugin (6.1.6), the Transition Builder should be working properly, so unfortunately it is most likely a conflict pro ... spainops navigationClosed   LayerSlider for WordPress   Updated February 19, 2017 at 2:39pm   2 Most recent comment from [deleted]:Hey Si, Currently there is no built-in option in the plugin to relocate or edit the navigation areas, you would need to do some coding to achieve it. Please note that it requires custom coding and w ... spainops PathClosed   LayerSlider for WordPress   Updated February 19, 2017 at 2:37pm   2 Most recent comment from [deleted]:Hey Si,You can import the demo sliders from the Template Store to check what settings we used and how we set them up exactly. You can import the following demo slider which utilizes the same effects ... RandyBassett Configuring CrossfadingClosed   LayerSlider for WordPress   Updated February 17, 2017 at 4:12pm   2 Most recent comment from [deleted]:Hey Randy,There is a dedicated Crossfade slide animation available in the Slide Transition list that you can choose for this purpose. Please note that you have to add a slide background for the slide ... nobledavidson UpdatesClosed   LayerSlider for WordPress   Updated February 17, 2017 at 3:20pm   2 Most recent comment from [deleted]:Hey Leah,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products. Item support and updates ... DeniseFaucher Layer slider and BridgeClosed   LayerSlider for WordPress   Updated February 16, 2017 at 8:51pm   2 Most recent comment from [deleted]:Hey Denise,The bridge builder that you are using is not related to us and we have no control over it, so unfortuantely we cannot provide you with a solution from our end.I'd recommend contacting the a ... cedaly1968 HTTPSClosed   LayerSlider for WordPress   Updated February 16, 2017 at 7:56pm   2 Most recent comment from [deleted]:Hey cedaly1968,You do not have to update the links inside LayerSlider, it is done automatically by the plugin.We have checked your site but we do not see any HTTPS issue generated by our plugin, the ... Selim Akyol WP Layer Slider doesnt play on mobileClosed   LayerSlider for WordPress   Updated February 16, 2017 at 7:12pm   2 Most recent comment from [deleted]:Hey Selim Akyol, Unfortunately the video displays are quite limited on mobile browsers, due to certain restrictions the autoplay or background playback will not work so your videos won't start automa ... Joaquín Activate licenseClosed   LayerSlider for WordPress   Updated February 16, 2017 at 7:09pm   2 Most recent comment from [deleted]:Hey Joaquín,In case you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and upda ... LaTonya Error message i receive when attempting to save updates to Layer Slider WPClosed   LayerSlider for WordPress   Updated February 16, 2017 at 3:14pm   2 Most recent comment from [deleted]:Hey LaTonya, According to the notifications provided by the System Status on your screenshot, there are unmet dependencies on your server. LayerSlider needs at least PHP 5.3 or newer and the Multi ...