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Public Tickets

nalinabey All options are disabledClosed   LayerSlider for WordPress   Updated December 9, 2017 at 8:15pm   6 Most recent comment from John G:Dear Nalin,I'm not sure why or how the older version help. We aren't aware of an issue like this in the latest release, couldn't reproduce it on our development server, and nobody reported anything ... capricornesenc Auto upgrade do not workClosed   LayerSlider for WordPress   Updated December 9, 2017 at 7:52pm   4 Most recent comment from George K:Hello capricornesenc,Ticksy should send email notifications by default.Please check your profile settings. wprekhler Content Box Fade Effect does not workClosed   LayerSlider for WordPress   Updated December 8, 2017 at 11:19pm   2 Most recent comment from John G:Dear Wprekhler, Thank you for contacting us!After reading your other ticket, it's not entire clear if you experience this issue in LayerSlider or in the Avada WordPress theme. Based on the descripti ... wprekhler How can I modify Social Media in the Copyright Section?Closed   LayerSlider for WordPress   Updated December 8, 2017 at 11:12pm   2 Most recent comment from John G:Dear Wprekhler, Thank you for contacting us!Please note, we are the authors of the LayerSlider plugin and not your theme. For questions regarding the Avada WordPress theme, please contact its appropr ... lumspa Layout consistency : Between builder and ResponsivenessClosed   LayerSlider for WordPress   Updated December 8, 2017 at 8:46pm   1 Most recent comment from lumspa:I am struggling with little differences in the way the layout of a slide is displayed in the Builder vs how it is displayed once published being in a desktop window or a responsive type of window :1) ... lumspa LayerSlider WordpressClosed   LayerSlider for WordPress   Updated December 8, 2017 at 5:06pm   5 Most recent comment from lumspa:Thank you Attila. Will try this out. Lumspa lumspa Slider autoscroll activation/deactivationClosed   LayerSlider for WordPress   Updated December 8, 2017 at 5:06pm   3 Most recent comment from lumspa:Thank you very much Attila. Lumspa wprekhler Missing Animate First Slide OptionClosed   LayerSlider for WordPress   Updated December 8, 2017 at 4:58pm   2 Most recent comment from John G:Dear Steve, Thanks for contacting us!You are not using an outdated version. The Animate First Slide option was removed in newer releases since it was redundant and might resulted inconsistent behavio ... digitalozskin Rotating textClosed   LayerSlider for WordPress   Updated December 8, 2017 at 4:08pm   21 Most recent comment from George K:I'm glad we were able to help. if there is anything else we can help you with, please let us know!We strive for excellence in customer service and to offer the highest quality products we can produce. ... RIck Product Activation is not workingClosed   LayerSlider for WordPress   Updated December 8, 2017 at 12:23am   9 Most recent comment from John G:I'm glad you managed to solve the problem, Rick. Please let us know if there is anything else we can help you with.Thank you very much for your kind words and we would really appreciate if you rate u ... dmalowany iframe issueClosed   LayerSlider for WordPress   Updated December 7, 2017 at 7:51pm   2 Most recent comment from George K:Hello dmalowany,Thank you for writing us!You should use only the code in a HTML layer without the other html elements. Then you can add sizes / positions for that layer which will be also the size o ... Scott Everson Layerslider mobile appearanceClosed   LayerSlider for WordPress   Updated December 6, 2017 at 9:45am   2 Most recent comment from [deleted]:Hello Scott Everson, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I have checke ... libbyhanks YouTube video screenshotClosed   LayerSlider for WordPress   Updated December 6, 2017 at 8:30am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Tiago Resende Scroll SpeedClosed   LayerSlider for WordPress   Updated December 5, 2017 at 5:51pm   2 Most recent comment from [deleted]:Hello Tiago Resende, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. What speed ... Hans J Christensen after installation issueClosed   LayerSlider for WordPress   Updated December 5, 2017 at 3:37pm   6 Most recent comment from [deleted]:Normally it should show up in the Plugins WP menu. So you can disable and then remove it there.If the bundled version does not appear there, that means your theme is integrating it differently. In thi ...