Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

miaojun How to change cubers shadow ?(going on) This is the third askingClosed   LayerSlider for WordPress   Updated January 23, 2018 at 9:46pm   2 Most recent comment from [deleted]:Hello miaojun,I've already provided you with the exact code in your previous ticket. But it seems like you did not copy it properly. The code is NOT background-color: #FFFFF;  You will need the whol ... StevenVdh issue layers mobileClosed   LayerSlider for WordPress   Updated January 23, 2018 at 9:41pm   3 Most recent comment from [deleted]:Hello,Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Yes, that is right. The He ... Soosie Slide/Layer Preview stopped workingClosed   LayerSlider for WordPress   Updated January 23, 2018 at 3:55pm   5 Most recent comment from [deleted]:Thank you for the feedback, glad you could manage the problem. We will investigate this further to see if there's any error in  the plugin. If you need further assistance please let us know. ellehwz Looping SlidesClosed   LayerSlider for WordPress   Updated January 23, 2018 at 3:07pm   2 Most recent comment from [deleted]:Hello ellehwz, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The looping featu ... yuni andriyani Video Auto Stop in ScrollClosed   LayerSlider for WordPress   Updated January 23, 2018 at 3:06pm   2 Most recent comment from [deleted]:Hello yuniandriyani, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I'm sorry but ... db5zx Slider sizeClosed   LayerSlider for WordPress   Updated January 23, 2018 at 1:23pm   2 Most recent comment from [deleted]:Hello Jens, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've checked your site ... nexustraducciones information on how do transitionsClosed   LayerSlider for WordPress   Updated January 23, 2018 at 12:13pm   4 Most recent comment from [deleted]:Thank you for the feedback. Improving this is on our to-do list, but there is no ETA for it yet, so it will probably not come out with the next release yet.  If we can help with anything else, let u ... Sergey Pozdniakov the theme does not workClosed   LayerSlider for WordPress   Updated January 23, 2018 at 9:31am   4 Most recent comment from [deleted]:Hello Sergey, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. LayerSlider does n ... Thomas Allen slider video does not work on ios devicesClosed   LayerSlider for WordPress   Updated January 23, 2018 at 8:47am   3 Most recent comment from [deleted]:Hello Thomas Allen, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Unfortunatel ... perryjames123 Not able to download templatesClosed   LayerSlider for WordPress   Updated January 23, 2018 at 8:33am   2 Most recent comment from [deleted]:Hello perryjames123, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Problems wi ... miaojun How to change cubers shadow ?(Continuing)Closed   LayerSlider for WordPress   Updated January 22, 2018 at 7:41pm   2 Most recent comment from [deleted]:Hello miaojun, Yes, you can also change sides separately (left,right,top,bottom,front,back). Here's a few example for this that you can use: .ls-3d-box div {  background-color: #00f; } .ls-3d-b ... zweiw TransitionsClosed   LayerSlider for WordPress   Updated January 22, 2018 at 7:27pm   2 Most recent comment from [deleted]:Hello zweiw, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.If you would like to ... mary feuer Disappearing LayerClosed   LayerSlider for WordPress   Updated January 22, 2018 at 7:20pm   3 Most recent comment from [deleted]:Hello Mary,I've replied to your other ticket. This strange missing content problem is most likely related to the same server issue detailed there. Please follow up with the instructions provided there ... mary feuer More "save" problemsClosed   LayerSlider for WordPress   Updated January 22, 2018 at 7:18pm   2 Most recent comment from [deleted]:Hello Mary, Thank you for getting in touch with us. My name is Attila and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Please note that the ... Troy Mangone my call to action is not rendering on video on mobile devices.Closed   LayerSlider for WordPress   Updated January 25, 2018 at 8:23pm   7 Most recent comment from [deleted]:Hello again,I've consulted with the dev team and unfortunately it is going to be a mobile browser limitation.It seems like on certain mobile devices the autoplay is disabled and replaced by a user int ...