Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Jovian License still doesn’t workClosed   LayerSlider for WordPress   Updated June 23, 2020 at 7:45am   6 Most recent comment from Kreatura Support:Yes, thank you.As I see there is no problem in the system status tab. You should try to update your plugin manually(remove the old version and install the latest version, after that try to activate it ... Rhea Slinger Installation crashed siteClosed   LayerSlider for WordPress   Updated June 23, 2020 at 6:53am   2 Most recent comment from Kreatura Support:Hello Rhea,Thank you for getting in touch with us!We're sorry to hear that you're having difficulties with LayerSlider. However, we can assure you that the plugin is working and functioning ... Ruann van der Hoff Slider Not showing on Mobile?Closed   LayerSlider for WordPress   Updated June 22, 2020 at 1:33pm   4 Most recent comment from Kreatura Support:Hello Ruann,Thank you for the access.As I see the problem caused by that on mobile view there is a javascript issue on your site which is not related to LayerSlider but it blocks the init code. You sh ... Derek Chang [Customising Video Background with testimonial widget]Closed   LayerSlider for WordPress   Updated June 22, 2020 at 9:37am   2 Most recent comment from Kreatura Support:Hello Derek,Thank you for getting in touch with us!It is not possible to create this testimonial feature with LayerSlider because it would not look good on mobile due to responsiveness. However, it i ... Sarah Slide not transitioning on mobile devicesClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:55am   2 Most recent comment from Kreatura Support:Hello Sarah,Thank you for getting in touch with us!Did you solve the issue? I checked your site on my Iphone and the slider works properly. Denise Hosier Can't find downloadClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:31am   2 Most recent comment from Kreatura Support:Hello Denise,Thank you for getting in touch with us!You should login to your account in our site where you can download the product.https://account.kreaturamedia.com/As I see the purchase related to t ... Görkem Murat Gürgen Can't use demo sliderClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:28am   10 Most recent comment from Kreatura Support:You are welcome! raf Menu Link - Navigate to layersliderClosed   LayerSlider for WordPress   Updated June 22, 2020 at 8:24am   7 Most recent comment from Kreatura Support:Great. You are welcome and thank you for your feedback!  Marcel Rudolf LayoutClosed   LayerSlider for WordPress   Updated June 19, 2020 at 12:02pm   5 Most recent comment from Kreatura Support:Hello Marcel,Thank you for the access.It caused by that you use full-width slider and the image is scaled because of this.I changed your background image size to cover and position to left top, so no ... ivana error in the wp-adminClosed   LayerSlider for WordPress   Updated June 19, 2020 at 7:32am   2 Most recent comment from Kreatura Support:Hello Ivana,Thank you for getting in touch with us!If you disable the debug mode, you can hide these messages.https://wordpress.org/support/article/debugging-in-wordpress/LayerSlider warns because the ... Rene Page loads 2 sec slower with LayerSliderClosed   LayerSlider for WordPress   Updated June 17, 2020 at 1:57pm   4 Most recent comment from Kreatura Support:Hello Rene,Thank you for your feedback!Based on the attached images, the Idle part has grown mainly(not the scripts), but when we open the page with us, there is no 4 seconds of loading time in severa ... Michael LayerSlider TemplatesClosed   LayerSlider for WordPress   Updated June 17, 2020 at 12:32pm   4 Most recent comment from Kreatura Support:Great. Thank you for your feedback! Lance link rel preloadClosed   LayerSlider for WordPress   Updated June 16, 2020 at 2:12pm   2 Most recent comment from Kreatura Support:Hello Lance,Thank you for getting in touch with us!Skins are dynamically loaded by the layerslider when needed. it doesn’t slow down your page loading, in fact, it should rather speed it up. Googe ... Mat Barton RefundClosed   LayerSlider for WordPress   Updated June 15, 2020 at 1:17pm   2 Most recent comment from Kreatura Support:Hello Mat,Thank you for getting in touch with us!Our records show that you've already downloaded, installed and used your purchase code to activate the item and its exclusive features on your we ... Richard Stocker Pop-Up or Layer by Click EventClosed   LayerSlider for WordPress   Updated June 15, 2020 at 12:30pm   7 Most recent comment from Kreatura Support:Hello Steffie,Thank you for your feedback!Please open a new ticket and set it to private.