Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Inaki LicensingClosed   LayerSlider for WordPress   Updated July 13, 2020 at 8:29am   4 Most recent comment from Kreatura Support:Hello Dorian,Thank you for getting in touch with us!Your dev site domain should be in the whitelisted domains.You should check this link in our documentation page about development installations:https ... Paul Is Feature Doable?Closed   LayerSlider for WordPress   Updated July 10, 2020 at 9:34am   13 Most recent comment from Kreatura Support:Hello Paul,Thank you for your kindness!Maybe you can like our page in Facebook or recommend it to your developer friends:https://www.facebook.com/kreaturamedia Jeremy Heymann Does your product use jquerry.online/cdn.jsClosed   LayerSlider for WordPress   Updated July 10, 2020 at 7:07am   3 Most recent comment from Kreatura Support:Hello Jeremy,Thank you for getting in touch with us!This javascript file is not related to LayerSlider. You should try to disable your other plugins temporary one by one. This way you can quickly el ... Carol Mattsson I want to use my single layer slider license on both my live and development websiteClosed   LayerSlider for WordPress   Updated July 9, 2020 at 1:09pm   6 Most recent comment from John G:Hi Carol, I'm John from the Kreatura Dev Team. I'd like to provide some further insights to clear up some of the confusion and find a solution. The 6 months included support time that you re ... Inbar Grinberg My Popup missing designClosed   LayerSlider for WordPress   Updated July 9, 2020 at 10:01am   10 Most recent comment from Kreatura Support:You are welcome!  Bodo Olschewski bugClosed   LayerSlider for WordPress   Updated July 8, 2020 at 11:22am   4 Most recent comment from Kreatura Support:Hello Bodo,Thank you for your feedback!The show only for firsttime visitors option works properly on my localhost.Could you please send me a test/dev site, where I can check and reproduce this issue? ... Aldo Arguello Icons Colors Not ChangingClosed   LayerSlider for WordPress   Updated July 8, 2020 at 10:55am   2 Most recent comment from Kreatura Support:Hello Aldo,Thank you for getting in touch with us!The problem is that a rule from your theme's css code overwrite the color of the icon. Please check the attached video. You should remove it or o ... Kelly Harvie This product does not workClosed   LayerSlider for WordPress   Updated July 8, 2020 at 6:43am   2 Most recent comment from Kreatura Support:Hello Kelly,Thank you for getting in touch with us!Did you solve the problem with the LayerSlider? I checked your homepage and as I see the slider works properly. If not, how can I reproduce the issu ... Nico Boers Marketing 3 slider not workingClosed   LayerSlider for WordPress   Updated July 7, 2020 at 9:46am   4 Most recent comment from Kreatura Support:You are welcome! Oleg Full-screen buttonClosed   LayerSlider for WordPress   Updated July 7, 2020 at 7:39am   4 Most recent comment from Kreatura Support:You are welcome! james forte Moved site and want to transfer licenseClosed   LayerSlider for WordPress   Updated July 3, 2020 at 11:29am   2 Most recent comment from George K:Hi James,You should deactivate your license key on roplast.com, after that you will be able to activate it on the new domain. Russell Granger Update failedClosed   LayerSlider for WordPress   Updated July 3, 2020 at 11:29am   4 Most recent comment from John G:Hi Russell,The "Update package not available" error message almost always means that another theme/plugin hooks into the WordPress updater system and messes with the update package. It's quite co ... Inbar Grinberg arrows in slide from templet are not working properlyClosed   LayerSlider for WordPress   Updated July 3, 2020 at 11:24am   2 Most recent comment from George K:Dear Inbar,Please show us your site where we can check this issue. It is probably because of a CSS conflict. Dave Porter Making controls clearer to ivewClosed   LayerSlider for WordPress   Updated June 30, 2020 at 10:59am   2 Most recent comment from Kreatura Support:Hello Dave,Thank you for getting in touch with us!You should try to change the skin of your slider in the slider settings / appearance tab.Other option is that if you modify the navigation buttons wi ... James Davidson Unable to add new sliderClosed   LayerSlider for WordPress   Updated June 30, 2020 at 7:52am   2 Most recent comment from Kreatura Support:Hello James,Thank you for getting in touch with us!As I see you have the 6.9.2 version, which is outdated. Please update your plugin to the latest version.You should check this link in our documentati ...