Public Tickets
Talha Kendir
Creating same design as on your siteClosed
LayerSlider for WordPress
Updated February 10, 2021 at 11:07am
2
Most recent comment from Kreatura Support:Hello Talha,Thank you for getting in touch with us!It will be available in our template library within two weeks. How urgent is this for you?
Liam Quinn
Plugin completely breaks site when activeClosed
LayerSlider for WordPress
Updated February 10, 2021 at 8:17am
4
Most recent comment from Kreatura Support:Thank you for your feedback!I'm glad that you have managed to solve this issue.
Kalimat Press
can't get assistance during US business hoursClosed
LayerSlider for WordPress
Updated February 4, 2021 at 3:41pm
5
Most recent comment from Kreatura Support:Hello,The average response time for your ticket was 16 hours.We are experiencing a high volume of requests due to recently released updates and our response may be delayed. We are working on clearing ...
David Miller
Layerslider causing site issuesClosed
LayerSlider for WordPress
Updated February 4, 2021 at 2:52pm
19
Most recent comment from Kreatura Support:Hello David,
We are very sorry for the inconvenience, however the error is not related to LayerSlider, it is caused by another plugin and we don't think we can do anything about our side to solve ...
simone ghirardini
lo slider non funzionaClosed
LayerSlider for WordPress
Updated February 4, 2021 at 12:06pm
6
Most recent comment from Kreatura Support:You are welcome!
Serena Strand
Cannot edit layers after updating pluginClosed
LayerSlider for WordPress
Updated February 3, 2021 at 11:11am
5
Most recent comment from Kreatura Support:Hello Kris,I answered to your ticket, please check it.
Christopher Carey
activationClosed
LayerSlider for WordPress
Updated February 3, 2021 at 9:22am
2
Most recent comment from Kreatura Support:Hello Christopher,Thank you for getting in touch with us!This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify ...
Mike
Empty Update Zip fileClosed
LayerSlider for WordPress
Updated February 2, 2021 at 9:48am
2
Most recent comment from Kreatura Support:Hello Mike,Thank you for your feedback!If you have any question or problem, feel free to ask.
Andy Maunder
Help with specific slider typeClosed
LayerSlider for WordPress
Updated February 1, 2021 at 12:31pm
6
Most recent comment from Kreatura Support:You are welcome!
Jasbir Singh
Error in pluginClosed
LayerSlider for WordPress
Updated January 28, 2021 at 10:06am
9
Most recent comment from Kreatura Support:You are welcome!
John Short
Updating Bundled Enfold WP Theme Layer SliderClosed
LayerSlider for WordPress
Updated January 26, 2021 at 11:20am
4
Most recent comment from Kreatura Support:Hello John,You are welcome and thank you for your detailed feedback!If you have any other question, feel free to ask.
Marek
Problem with WP Layerslider at Wordpress 5.6Closed
LayerSlider for WordPress
Updated January 26, 2021 at 10:55am
5
Most recent comment from Kreatura Support:Thank you for your feedback!
Michael Larkin
Cant activate with newly purchased licenseClosed
LayerSlider for WordPress
Updated January 26, 2021 at 7:37am
2
Most recent comment from Kreatura Support:Hello Michael,Thank you for getting in touch with us!
This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify c ...
Jonathan Malone
Exporting WP SliderClosed
LayerSlider for WordPress
Updated January 26, 2021 at 7:35am
6
Most recent comment from Kreatura Support:You are welcome!
paul bobilliart
Error : Cannot declare class LayerSlider\DOM, because the name is already in useClosed
LayerSlider for WordPress
Updated January 25, 2021 at 9:51pm
2
Most recent comment from John G:Hello Paul,Thank you for reporting this problem!This was an issue in the update that we released earlier today. We've already released a follow-up update where it's fixed. Please update Lay ...