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Public Tickets

Shane Durrant Not savingClosed   LayerSlider for WordPress   Updated November 9, 2020 at 12:30pm   6 Most recent comment from Kreatura Support:Hello Shane,Thank you for the answer!In this case, this seems to be a web server configuration or limitation issue. Please enable the debug mode and check the PHP error logs too see what cause this p ... Katie Fowler Layerslider sliders not showing up in Cornerstone ElementClosed   LayerSlider for WordPress   Updated November 6, 2020 at 7:42am   2 Most recent comment from Kreatura Support:Hello Katie,Thank you for getting in touch with us!In this case, I suggest you to use an other publishing method to add LayerSlider to your page.You should check this link about them in our documenta ... John No valid plugins were found.Closed   LayerSlider for WordPress   Updated November 4, 2020 at 8:31am   3 Most recent comment from Kreatura Support:Hello John,Thank you for your feedback!If you have any other question, feel free to ask. Lars Aldman php errorsClosed   LayerSlider for WordPress   Updated November 3, 2020 at 12:45pm   2 Most recent comment from Kreatura Support:Hello Lars,Thank you for getting in touch with us!This is a PHP debug message for the developers which is related to PHP backward compatibility, it will not cause any issue on your website.We are pla ... Samuele Rodella excessy memory usageClosed   LayerSlider for WordPress   Updated November 3, 2020 at 8:33am   4 Most recent comment from Kreatura Support:Hello Samuele,Thank you for the answer! Unfortunately it doesn't help, it is just the phpinfo.You should check this link about how to find the PHP error logs on your server:https://docs.plesk.co ... Paul Teixeira RefundClosed   LayerSlider for WordPress   Updated November 2, 2020 at 2:25pm   2 Most recent comment from Kreatura Support:Hello Paul,Thank you for getting in touch with us!We accepted your refund request, the amount will appear on your card in some workdays. Christopher Beachy Layerslider breaking pageClosed   LayerSlider for WordPress   Updated October 29, 2020 at 7:06am   5 Most recent comment from Kreatura Support:You are welcome and thank you for your feedback! CHARLIE FITHIAN Jquery Code when posting on facebookClosed   LayerSlider for WordPress   Updated October 27, 2020 at 7:25am   2 Most recent comment from Kreatura Support:Hello Charlie,Thank you for getting in touch with us!This issue is not related to LayerSlider. I checked the source code of your website and the problem is that, the og:description tag which Facebook ... Anuj missing this sliders product-showcase-darkClosed   LayerSlider for jQuery   Updated October 26, 2020 at 1:18pm   6 Most recent comment from Kreatura Support:Hello Anuj,Thank you for the answer!The product showcase contains 3 separate slider, 1 big and two small. So the layout of the sliders are based on your page template. You can achieve this structure  ... C.W. Harris Findind an already open tiketClosed   LayerSlider for WordPress   Updated October 23, 2020 at 9:50pm   2 Most recent comment from C.W. Harris:I found the first ticket and started working on the situation there again. Please disregard this ticket/thread. Thank you!~CWH. Miguel Velasquez Wayar OverlapingClosed   LayerSlider for WordPress   Updated October 23, 2020 at 7:11am   4 Most recent comment from Kreatura Support:You are welcome! Brenae Seeking RefundClosed   LayerSlider for WordPress   Updated October 22, 2020 at 9:59pm   9 Most recent comment from Brenae Hord:I greatly appreciate the concern to help resolve our problem, but it may have been more efficient to know that a refund and a solution to the issue weren't possible when I initially asked. Thank ... Rene Anderegg language specific popups before leaving a pageClosed   LayerSlider for WordPress   Updated October 22, 2020 at 11:18am   2 Most recent comment from Kreatura Support:Hello Rene,Thank you for getting in touch with us!Unfortunately, it is not possible to achieve this feature in the current version of LayerSlider.We will find a solution and add it to one of the futur ... Ronnel LayerSlider not working/Server configuration issues detectedClosed   LayerSlider for WordPress   Updated October 21, 2020 at 10:55am   2 Most recent comment from Kreatura Support:Hello Ronnel,Thank you for getting in touch with us!Could you please send me a screenshot about LayerSlider WP -> Options -> System Status tab? Yosi Krivo Cannot hide popup in a specific pageClosed   LayerSlider for WordPress   Updated October 20, 2020 at 11:50am   8 Most recent comment from Kreatura Support:Hello Yosi,Thank you for the answer and you are welcome!There was a text widget with the shortcode of the slider, but I removed it.