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  Public Ticket #2670279
Updating Bundled Enfold WP Theme Layer Slider
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  • John Short started the conversation

    I received a bundled version of the Layer Slider with my WordPress Theme "Enfold", however, the bundled version is no longer updating. I purchased a standalone license, entered the activation key, but still cannot get the plugin to update. I've read the documentation and cannot find a reasonable solution to the issue. Please provide a solution

  •  244
    Kreatura Support replied

    Hello John,

    Thank you for getting in touch with us!

    You should Go to Enfold > Layout Builder > Integrated (Bundled) LayerSlider Plugin and deactivate/remove it.

    After that, you should install the latest version manually, which you can download from our site with your account. https://account.kreaturamedia.com/

    I'm looking forward to your reply.

    Best Regards,
    Andrea | Kreatura Support Team

  • John Short replied

    Hi Kristof,

    That kind of worked, but it did get me going in the right direction. Specifically, I had to Go to Enfold > config-layerslider remove/delete folder. This will throw a "Fatal error" exception at line 443 (for me) in the Enfold > functions.php file, so I had to make that code line ignored (enter // at beginning of line) to not load the layerslider plugin that was deleted. Next, deactivated/removed any instance of the plugin in the WP admin "plugins". Next, logout of WP admin, then go to my Ftp/Webspace themes folder and delete the Enfold them folder, this was to get WP to load a default theme. Log back into WP admin and verify Enfold theme is no longer present. Next, reinstall my Enfold theme, I upload the *.zip file like an original theme install. Next, do not activate yet, go to live preview first, and I saw the theme and layerslider loading properly, because I had already content created. This was looking exactly as expected, so I activated/published. No other issues. I didn't have to re-enter the key for Layer slider, because I had already done so when I first try to update it and it was still in the system. I hope this help the next person with a similar issue. Thanks!

     

  •  244
    Kreatura Support replied

    Hello John,

    You are welcome and thank you for your detailed feedback!
    If you have any other question, feel free to ask.

    Best Regards,
    Andrea | Kreatura Support Team