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  Public Ticket #2670290
Exporting WP Slider
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Comments

  • Jonathan Malone started the conversation
    January 25, 2021 at 1:54pm

    I tried exporting a WP Slider and I get the following error message:

    "There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about debugging in WordPress."

    I looked in the error_log and did not see any issues.

    Can you help me successfully export a slider?


    Thanks. Jonathan Malone

  •  244
    Kreatura Support replied
    January 25, 2021 at 1:55pm

    Hello Jonathan,

    Thank you for getting in touch with us!
    Could you please send me a screenshot about your LayerSlider WP -> Options -> System Status tab?

    Best Regards,
    Andrea | Kreatura Support Team

  • Jonathan Malone replied
    January 25, 2021 at 2:01pm

    Thanks for your quick reply.  Attached is the screen shot.  Seems like I need the PHP ZipArchive extension.  Can you tell me how I can get/install that? My site is hosted by GoDaddy.  Thanks. Jonathan

  •  244
    Kreatura Support replied
    January 25, 2021 at 2:07pm

    Hello Jonathan,

    You should check this link about how to update ZipArchive extension:
    https://www.hawkdive.com/how-to-enable-php-zip-archive-module-on-godaddy/

    If you don't succeed with it then you should contact with your hosting company, they should help with it.

    Best Regards,
    Andrea | Kreatura Support Team

  • Jonathan Malone replied
    January 25, 2021 at 3:07pm

    Thanks, Kristof -- that solved my issue.

    I was able to install the ZipArchive extension and now the export / 9import works!

    Appreciate your help.

    Jonathan

  •  244
    Kreatura Support replied
    January 26, 2021 at 7:35am

    You are welcome!smile.png

    Best Regards,
    Andrea | Kreatura Support Team