Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Alyse PrintingClosed   LayerSlider for WordPress   Updated October 5, 2020 at 12:25pm   2 Most recent comment from Kreatura Support:Hello Alyse,Thank you for getting in touch with us!Google Chrome has an extension that saves the entire website into a BMP image and after that, you can print it. You should check it:https://chrome ... Hillary A Banas Activation not workingClosed   LayerSlider for WordPress   Updated October 5, 2020 at 9:37am   2 Most recent comment from Kreatura Support:Hello Hillary,Thank you for getting in touch with us!1. This seems to be a web server configuration issue. It will likely involve contacting the web hosting company since only they can see and modify ... Lars Aldman Extremely large pageClosed   LayerSlider for WordPress   Updated October 5, 2020 at 9:34am   2 Most recent comment from Kreatura Support:Hello Lars,Thank you for getting in touch with us!The size is not related to the revisions. The problem is that your images are too big.You should use a compress tool before upload them to wordpress b ... Sascha Kleinhaus I need help with the "Global-Hover" funmartphone-version of the laction on the mobile syerslider. I need that one layer its an own hover-over next-slide-button is not connected to the global-hover action or is excluded.Closed   LayerSlider for WordPress   Updated October 1, 2020 at 10:27am   2 Most recent comment from Kreatura Support:Hello Sascha,Thank you for getting in touch with us and your kind words about our plugin!Could you please show me an example about what would you like to achieve exactly on mobile?In mobile devices, ... Samuel Gedert Set slider as background in Divi site..Closed   LayerSlider for WordPress   Updated October 1, 2020 at 10:04am   2 Most recent comment from Kreatura Support:Hello Samuel,Thank you for getting in touch with us!If you navigate to the slider settings / layout tab and enable the show advanced settings, then you will see the move slider by option. You can prep ... Dave Bosky Unable to save slider after editing it.Closed   LayerSlider for WordPress   Updated October 1, 2020 at 9:59am   9 Most recent comment from Kreatura Support:Hello Dave,Thank you for the answer!So it doesn't occur with every slider. Probably it caused by a server limitation.You should enable the debug mode and check or send me the php error logs about ... Kat Pullen Drop shadow textClosed   LayerSlider for WordPress   Updated October 1, 2020 at 7:40am   2 Most recent comment from Kreatura Support:Hello Kat,Thank you for getting in touch with us!You can add css code for every layer in the styles tab / custom CSS parameter.You should write this code for example to your text layer / custom css fi ... Shiva Johnson Website will not connect with licenseClosed   LayerSlider for WordPress   Updated October 1, 2020 at 7:31am   6 Most recent comment from Kreatura Support:Hello Shiva,Thank you for the answer!This seems to be a web server configuration issue. The usual suspects are firewalls or other types of content filtering solutions, and the mod_security module of t ... Ammar Ibrahim Can I get some helpClosed   LayerSlider for WordPress   Updated September 30, 2020 at 12:39am   3 Most recent comment from Ammar Ibrahim:Even digital goods , so many professionals programmer ,in their products offer refund if the costumer not comfortable with unite or plugin , if you are not fixable with costemer , how will the market ... Paul Daly Adding New Layer SliderClosed   LayerSlider for WordPress   Updated September 29, 2020 at 12:07pm   9 Most recent comment from Kreatura Support:Hello Paul,Thank you for your feedback!I'm glad that you have managed to solve this issue. Franz Marxer register 3 or 4 licencesClosed   LayerSlider for WordPress   Updated September 29, 2020 at 10:14am   2 Most recent comment from Kreatura Support:Hello Franz,Thank you for getting in touch with us!As I see in our system, you have 2 orders:- 3 LayerSlider for WordPress Professional- 3 LayerSlider for WordPress ProfessionalYou should login to yo ... Brian Sikorski Can't get custom font to show, what am I doing wrong?Closed   LayerSlider for WordPress   Updated September 28, 2020 at 11:06am   6 Most recent comment from Kreatura Support:You are welcome!  Reg refundClosed   LayerSlider for WordPress   Updated September 28, 2020 at 7:26am   5 Most recent comment from Kreatura Support:You are welcome! petra stoel I bought and installed the new version in my theme. but is till get an errorClosed   LayerSlider for WordPress   Updated September 28, 2020 at 7:26am   2 Most recent comment from Kreatura Support:Hello Petra,Thank you for getting in touch with us!Could you please send me a link where I can check the slider and the problem with it? I didn't find it in the homepage.  This error message is ... Phong TRANSFER templates to other sitesClosed   LayerSlider for WordPress   Updated September 23, 2020 at 9:50am   2 Most recent comment from Kreatura Support:Hello Phong,Thank you for getting in touch with us!Here is a link to our documentation page about how to export sliders:https://layerslider.kreaturamedia.com/documentation/#export-slidersPlease check ...