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Public Tickets

Kathrine Spuur LayerSlider not working after updating to PHP 8.0Closed   LayerSlider for WordPress   Updated November 21, 2022 at 1:30pm   2 Most recent comment from John G:Hi Kathrine,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.LayerSlider has ... Allen Auto updateClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:50pm   2 Most recent comment from George K:Hello Allen,You can download the most recent release from your account by signing in with the email address used during checkout.  Your sliders are stored in the database, and you can safely deacti ... Marco layer animationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:45pm   2 Most recent comment from George K:Hello Marco,For that, please go to Layer -> Ending Transition and scroll down to Transition Properties. There you can set when this transition should start. Set it to "Opening Transition Completes" an ... Phillip Bryan Ending Transition DurationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:11pm   2 Most recent comment from George K:Hello Philip,As I can see this happens only when the "start when" property is set to "Slide change only". We will find a way to fix this soon. Thank you for reporting this issue. Robert Jesus Export / ImportClosed   LayerSlider for WordPress   Updated November 22, 2022 at 3:58pm   3 Most recent comment from George K:We've received the ZIP file and we could import it without any issues. Could you, please check the system status (https://layerslider.com/documentation/#system-status) ? Maybe the issue is relat ... Timothy R Simmons text alignment tutorialClosed   LayerSlider for WordPress   Updated November 18, 2022 at 2:06pm   2 Most recent comment from George K:Hello Timothy,Please set the text layer's size & position settings as you can see on the attached screenshot. Phillip Bryan Transition PresetsClosed   LayerSlider for WordPress   Updated November 18, 2022 at 2:04pm   3 Most recent comment from Phillip Bryan:Thank you!   Salvatore Parallax Effect screws up Poisition of ContentClosed   LayerSlider for WordPress   Updated November 18, 2022 at 1:58pm   3 Most recent comment from George K:Hello Salvatore,Thank you for your feedback. Phillip Bryan DocumentationClosed   LayerSlider for WordPress   Updated November 18, 2022 at 1:56pm   2 Most recent comment from George K:Hello Phillip, Unfortunately, currently we don't have a documentation for how to use effects. We know, that we are in debt to the users with tutorial videos.We will make them along with blog post ... Ingo Wolfmayr Loop multiple layersClosed   LayerSlider for jQuery   Updated November 18, 2022 at 1:42pm   2 Most recent comment from George K:Hello Ingo, If you have only one slide in your slider, you can loop through multiple layers by the following way:Select all layers except the one you would like to loop and set their "Keep this layer ... Stanko Update Problem + language problemClosed   LayerSlider for WordPress   Updated November 15, 2022 at 2:24pm   8 Most recent comment from Stanko:thank you so much - I will try this soonbest regardsStanko Chris Barrios Contact Form in LayersliderClosed   LayerSlider for WordPress   Updated November 15, 2022 at 2:02pm   2 Most recent comment from John G:Hi Chris,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.To use shortcodes ... stylusdesign Rotation, guidlinesClosed   LayerSlider for WordPress   Updated November 15, 2022 at 1:18pm   9 Most recent comment from George K:Have a nice day. Thabo layer Slider not showing background imageClosed   LayerSlider for WordPress   Updated November 14, 2022 at 1:23pm   2 Most recent comment from George K:Hello Thabo,Please disable the lazy image preloader feature of Jetpack - unfortunately it is interfering with LayerSlider's built-in image preloader feature. We will try to find a solution for th ... Ashton Williams editing a imported templateClosed   LayerSlider for WordPress   Updated November 14, 2022 at 1:21pm   12 Most recent comment from John G:I'm not exactly sure what you mean. That template already uses a crossfade effect on the images. You can have a different transition between each slide or select multiple ones, and LayerSlider wi ...