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  Public Ticket #3370687
Popup isn't appearing with background.
Closed

Comments

  • Silvana Della Camera started the conversation

    Hello,

    I downloaded and edited popup "discount #5". I made text changes and added links. The preview looks good and all functions. I added the shortcode to my main page. The yellow background is invisible on the  live  website  but  visible in the preview. I  saved  and  published  the mods I made to the popup before embedding the shortcode.

    Any  assistance would be apprecaited.

    Thank you.

    9985772985.png



  •  111
    George replied

    Hello Silvana,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Please disable any image optimizer/preloader plugins (or settings) because it is breaking the proper working of LayerSlider's built-in image preload feature.

    Best Regards,
    George | Kreatura Dev Team

  • Silvana Della Camera replied

    Thank you so much, George! I switched off Lazy Image Loading in Jetpack and all better now. 

  •  111
    George replied

    Thank you for your feedback!

    Best Regards,
    George | Kreatura Dev Team