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Public Tickets

Michelle Bearman-Wolnek Can't figure out how to make a change on my sliderClosed   LayerSlider for WordPress   Updated November 2, 2022 at 9:56pm   19 Most recent comment from Michelle Bearman-Wolnek:Thank you so much!!  I can finally make the edits I needed. John R Brice WP upgrade on my websiteClosed   LayerSlider for WordPress   Updated November 1, 2022 at 7:36pm   2 Most recent comment from John G:Hi John,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.According to our records, you haven't registered your license key, which is needed to recei ... James Batchelder Slider gets stuckClosed   LayerSlider for WordPress   Updated November 1, 2022 at 7:26pm   4 Most recent comment from John G:Under the LAYERS → TRANSITION menu, scroll down to the bottom and select "Forever" for the "Keep this layer visible" option. This ensures that the selected layers will never animate out and will ... Pedro Falcon Auto-UpdatesClosed   LayerSlider for WordPress   Updated November 1, 2022 at 4:47pm   2 Most recent comment from John G:Hi Pedro, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. WordPress should ... Andrew Entrekin billingClosed   LayerSlider for WordPress   Updated November 1, 2022 at 1:34pm   3 Most recent comment from John G:Hi Andrew,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I'm unsure h ... Marco van der Linden Can't submit License for LayersliderClosed   LayerSlider for WordPress   Updated October 28, 2022 at 12:15pm   7 Most recent comment from John G:I've re-registered your license again. I'm not sure what happened. Updating the plugin shouldn't cause this, and I expect this to be working correctly in the future. Please note that yo ... Al Kernek Background image does not appear in desktop or tablet mode after 7.5.3 updateClosed   LayerSlider for WordPress   Updated October 26, 2022 at 12:43pm   3 Most recent comment from Al Kernek:Yep, that fixed it. Thanks! Kristen Stewart Embedding issuesClosed   LayerSlider for WordPress   Updated October 24, 2022 at 5:43pm   6 Most recent comment from George K:Hello Kristen, Unfortunately, I didn't get the invitation via email. Could you please check if you've used the correct email address? Thank you. Donna Cannot save Layerslider projectClosed   LayerSlider for WordPress   Updated October 24, 2022 at 12:11pm   2 Most recent comment from John G:Hi Donna,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Problems like this ... Kat Ginn Change fontClosed   LayerSlider for WordPress   Updated October 24, 2022 at 12:09pm   2 Most recent comment from George K:Hello Kat,If the custom font is also loaded on the wp-admin interface, you can add that font manually by typing the font name into the field (as you can see in the attached screenshot). Please make su ... Claus Hide layerClosed   LayerSlider for WordPress   Updated October 24, 2022 at 12:05pm   2 Most recent comment from George K:Hello Claus, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. You should ... Charity Jedeikin multiple jquery librariesClosed   LayerSlider for WordPress   Updated October 19, 2022 at 8:04pm   8 Most recent comment from George K:Thank you for your feedback! ;-) Ed Display on mobile and other browsersClosed   LayerSlider for WordPress   Updated October 19, 2022 at 7:35pm   2 Most recent comment from John G:Hi Ed,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.The issue is that the ... Joao LayerslyderClosed   LayerSlider for WordPress   Updated October 19, 2022 at 7:19pm   2 Most recent comment from John G:Hi Joao,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.We discontinued the ... Jim Johnson Update breaks pluginClosed   LayerSlider for WordPress   Updated October 19, 2022 at 12:23pm   2 Most recent comment from John G:Hi Jim,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.If the LayerSlider m ...