Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

John Broken PHPClosed   LayerSlider for WordPress   Updated January 14, 2017 at 7:27pm   2 Most recent comment from [deleted]:Hey John,We have replied to your other ticket regarding the same matter, I'm closing this one. gian luigi purchase codeClosed   LayerSlider for WordPress   Updated January 14, 2017 at 4:37am   2 Most recent comment from [deleted]:Hey gian luigi,Your purchase code does not seem to be valid. Are you sure that this license is for LayerSlider ?In case you have received LayerSlider bundled with a theme, updates and item support ar ... Emmanuelle Garcia A white screen appear before the sliderClosed   LayerSlider for WordPress   Updated January 14, 2017 at 4:26am   2 Most recent comment from [deleted]:Hey Emmanuelle Garcia,I do not believe that the white blank area on pageload is generated by the slider itself but unfortunately without seeing the problem live we cannot really tell what is wrong. ... P_001 Impossible to center text on mobile ...Closed   LayerSlider for WordPress   Updated January 14, 2017 at 3:54am   4 Most recent comment from [deleted]:Hey Philippe,We have checked your site on multiple devices, on both Android and iOS and were not able to reproduce the problem, for us the text is centered properly.It seems like there is nothing tha ... chris svg supportClosed   LayerSlider for WordPress   Updated January 14, 2017 at 3:47am   2 Most recent comment from [deleted]:Hey chris,I have checked on it and for me the svg is working properly the same as before. Could you please show an example where we can see the error ? Anita Deckers font size for mobile layoutClosed   LayerSlider for WordPress   Updated January 14, 2017 at 3:45am   4 Most recent comment from [deleted]:At the moment you can only select up to 30 items from the results dropdown menu, we might raise this limit in the future.However if you don't select a certain item but leave it on 'following', it w ... Otrodok shadows around the images and textsClosed   LayerSlider for WordPress   Updated January 14, 2017 at 1:09am   4 Most recent comment from [deleted]:The poblem is caused by your theme, the text stylings are overwritten in your theme's style.css file on line 1669:.ls-layer {position: absolute;left: 0;top: 0;height: 20px;width: 100%;-webkit-box-sha ... Zocios Kanig Feature question: blog posts in slider?Closed   LayerSlider for WordPress   Updated January 12, 2017 at 5:38pm   9 Most recent comment from [deleted]:You can import the "Dynamic slider from WP posts and pages" demo slider as an example from the Template Store to what settings we used and how we set it up exactly. connou usage outside of WordPress for mailingClosed   LayerSlider for WordPress   Updated January 12, 2017 at 12:24pm   2 Most recent comment from [deleted]:Hey connou,There is a jQuery version of LayerSlider available. It can be used on any platform or site. Please note that the jQuery release does not have an admin interface like the WordPress version d ... David Baylor Can I get a transition to work from html5 video to next slide.Closed   LayerSlider for WordPress   Updated January 12, 2017 at 2:03am   2 Most recent comment from [deleted]:Hey David Baylor,I have replied to your other ticket regarding the same query. David Baylor Can I get a transition to work from html5 video to next slide.Closed   LayerSlider for WordPress   Updated January 12, 2017 at 2:02am   2 Most recent comment from [deleted]:Hey David Baylor,The videos are also layers, so you can use the same animation settings in the Transition tab that you would use on any other layer (text, image etc). Or were you referring to somethi ... clamonni error exporting a slideClosed   LayerSlider for WordPress   Updated January 11, 2017 at 7:43pm   6 Most recent comment from [deleted]:I have managed to log in and checked the System Status. There is an error, the PHP ZipArchive Extension is not installed. It is used for the import/export methods. Please contact your hosting provi ... Mark Videos not playing - Intermittent..Closed   LayerSlider for WordPress   Updated January 10, 2017 at 8:14pm   3 Most recent comment from [deleted]:Hey Mark,Thank you for your feedback. Yes, I believe the Vimeo video solution should be working this way.We have checked your site and were able to reproduce the issue. It seems to be occuring randoml ... Robyn Urgent Slider assistanceClosed   LayerSlider for WordPress   Updated January 10, 2017 at 8:09pm   2 Most recent comment from [deleted]:Hey Robyn,The Pause on hover option is located in the Slider Settings / Slideshow tab. The option to set the timing of the slides is called Duration and is located in the Slide Options / Slide Timing ... P_001 testClosed   LayerSlider for WordPress   Updated January 10, 2017 at 7:59pm   2 Most recent comment from [deleted]:Hey Philippe,Since version 6 you have the option to display layers only on certain devices (desktop, mobile, tablet). This new feature gives you the option to create separate layers for mobile and des ...