Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Starsound Team Customize Skin URL for every SlideClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:14pm   3 Most recent comment from [deleted]:Hey Starsound Team,Thank you for your feedback, glad you could solve it. If you need further assistance, please let us know. Seong Jin not working on my intentionClosed   LayerSlider for WordPress   Updated January 5, 2017 at 4:12pm   4 Most recent comment from [deleted]:Hey Seong Jin,I have logged in, looked into it and managed to find the problem. It seems to be Safari related only, the images are failing with a 404 error. I believe this is related to the images' na ... Mark Video SlidersClosed   LayerSlider for WordPress   Updated January 5, 2017 at 3:29pm   6 Most recent comment from [deleted]:I was able to check it now. Please apply 100% width and height to the video layer using the plugin's settings under the Styles tab. Alternatively you can add this video layer as a background, this way ... Seong Jin map info changeClosed   LayerSlider for WordPress   Updated January 5, 2017 at 3:10pm   2 Most recent comment from [deleted]:Hey Seong Jin,To change the location you want to display you will need to edit the google maps embed code. To do that please navigate to the gmaps website, look up the location you need and copy its e ... Ben Pearson Responsive Under fieldClosed   LayerSlider for WordPress   Updated January 5, 2017 at 12:19am   2 Most recent comment from [deleted]:Hey Ben Pearson,The responsive layout options should have been converted to fit the new version on update, unfortunately there are some rare cases when this happens incorrectly. Please reactivate the ... icvdm Can I export or save slider?Closed   LayerSlider for WordPress   Updated January 4, 2017 at 11:40pm   3 Most recent comment from [deleted]:Hey icvdm, Thanks for the feedback, glad you could solve this. If you need further assistance, let us know. kingpinf4 Refund RequestClosed   LayerSlider for WordPress   Updated January 4, 2017 at 7:33pm   2 Most recent comment from [deleted]:Hey kingpinf4,Sure, we understand. Please send a refund request through the official Envato channel so we can accept it. bcjv Not Working in Internet ExplorerClosed   LayerSlider for WordPress   Updated January 4, 2017 at 2:32pm   7 Most recent comment from [deleted]:Thank you for your feedback. I have tested the slider by disabling and enabling the protected mode in IE but for me it did not seem to make any difference. I will forward your message to the devs so ... DeeGeeDee Template import issueClosed   LayerSlider for WordPress   Updated January 3, 2017 at 2:48pm   3 Most recent comment from [deleted]:Hey DeeGeeDee,First please check the System Status, located on the WP sidebar for any related error messages.  But unfortunately this is most likely going to be related to a web server configurati ... Roberto purchase codeClosed   LayerSlider for WordPress   Updated January 3, 2017 at 1:39pm   2 Most recent comment from [deleted]:Hey Roberto,We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/ Roberto LicenseClosed   LayerSlider for WordPress   Updated January 3, 2017 at 11:53am   1 Most recent comment from Roberto:I deleted my site with license LayerSlider, how can I reset so you can re-install? Willie255 LayerSlider Stopped Working TodayClosed   LayerSlider for WordPress   Updated January 3, 2017 at 12:22am   20 Most recent comment from [deleted]:I believe there should be a way to avoid disabling RevSlider completely. Unfortunately I'm not familiar with your theme and its methods so I'd recommend contacting your theme author with this case. ... GrafitecSon Image Mouseover OpacityClosed   LayerSlider for WordPress   Updated January 2, 2017 at 9:52pm   2 Most recent comment from [deleted]:Hey GrafitecSon,I believe the best way to achieve this would be to set an opacity hover transition for the layer on top, so when you hover over it, it goes from opacity 1 to 0 and it disappears so the ... ArmandoGomezCh Cant access template store?Closed   LayerSlider for WordPress   Updated January 2, 2017 at 9:48pm   2 Most recent comment from [deleted]:Hey ArmandoGomezCh,Could you please exaplain the problem in more details ? Are there no demo sliders showing up in the template store or are you not able to import them ? Is there any error message ? ... oleviolin Where to find detailed and overview information about transitionsClosed   LayerSlider for WordPress   Updated January 2, 2017 at 9:35pm   2 Most recent comment from [deleted]:Hey oleviolin,Unfortunately we do not have complex video tutorials available about using the slider builder interface at the moment. But there are multiple sources available that you check that ...