Public Ticket #1049185
Can't access the template store


  •  2
    iliasaghrim started the conversation

    Hi guys,

    its the first time i have a problem with this plugin. Its activated but I can't update it or access the template store. 

  •  70
    John replied

    Hi there,

    Based on the error message, you either have a duplicate version installed of LayerSlider or the plugin folder has a malformed name. This is more likely to happen when you're using a version installed by your theme. I would suggest removing and re-installing the plugin, that would fix any issue. Your sliders and settings are safely stored in the database, you don't have to worry about losing them by re-installing LayerSlider.

    Best Regards,
    John | Kreatura Dev Team