Public Ticket #1069862
layer slider does not save. all sliders disappear.


  •  2
    TheRIFT started the conversation

    I use layerslider with Creativo for WordPress.

    When I try to create a slider, the slider doesn't save. Even the one that came with the theme VANISHED when I made changes to it then saved. When I create a slider then go to edit a page and try to add the slider, it says 'no sliders found,' and when I got back to the dashboard to look, any slider I've created s GONE.

    I experimented with turning off caching plugins to see if that mae any difference.
    LayerSlider->System showed no errors.

  • [deleted] replied

    Hey TheRIFT,

    There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem or server issue on your installation.
    To start troubleshooting please try to temporary disable other plugins (not just caching) and switch to a default theme as well to see if that solves the issue.
    Also, are all notifications green in the LayerSlider System Status, located on the WP sidebar ?

  •  2
    TheRIFT replied

    We even tried turning off all other plugins using a default theme to no avail. The server settings all have green checkmarks. 

  • [deleted] replied

    Please create a temporary WP login for us, so we can investigate this problem further.

    Make sure to set the message to private so others can't see it.

  •   TheRIFT replied privately
  • [deleted] replied

    I have logged in, created a test slider and was able to save it and the changes I've made to it as well.
    Are you still experiencing this problem ? I do not seem to be able to recreate the issue on my end.

  •  2
    TheRIFT replied

    Wow. Looks like it could have been a server issue but my hosting company wouldn't admit to it, then went ahead and fixed it, perhaps.
    Thanks for everything!

  • [deleted] replied

    Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.