Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

eldose Joy cannot activate this codeClosed   LayerSlider for WordPress   Updated April 1, 2017 at 9:34pm   2 Most recent comment from [deleted]:Dear eldose Joy, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... Deva Documentation of Slider TypesClosed   LayerSlider for WordPress   Updated March 31, 2017 at 12:30pm   4 Most recent comment from [deleted]:The slider's layout depends on the Fullsize Mode you have selected and also on where or in what element do you insert it, so it's possible that it does not cover the header or the whole screen in cert ... Justin Layer on home pageClosed   LayerSlider for WordPress   Updated March 31, 2017 at 11:33am   3 Most recent comment from [deleted]:Hey Justin, I have checked your site but for me the slider is being displayed properly on desktop at the moment. Have you managed to fix the problem in the meantime ? In case not, could you please ... yubin Wrong domain bundle with licsenceClosed   LayerSlider for WordPress   Updated March 30, 2017 at 10:49pm   4 Most recent comment from [deleted]:If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided ... nourpro Layer slider is not working while Cloud flare is ONClosed   LayerSlider for WordPress   Updated March 30, 2017 at 1:32pm   2 Most recent comment from [deleted]:Hey nourpro, The problem is not with Cloudflare itself but with one its feature the Rocketscript. Rocketscript is a method used to compress and asynchronously load scripts on page and it could easi ... Marek The video background does not startClosed   LayerSlider for WordPress   Updated March 30, 2017 at 1:27pm   2 Most recent comment from [deleted]:Hey Marek, Unfortunately the video displays are quite limited on mobile browsers, due to certain restrictions the autoplay will not work so your videos won't start automatically. Even if you start th ... sphotosyd Multiple issues - two or more sliders on a page + text transition issuesClosed   LayerSlider for WordPress   Updated March 30, 2017 at 12:25pm   3 Most recent comment from [deleted]:Hey sphotosyd,Thank you for your feedback. We are going to look into this and investigate any compatibility issues with Visual Composer on our test site. davekonicek Plugin UpdatesClosed   LayerSlider for WordPress   Updated March 30, 2017 at 12:13pm   2 Most recent comment from [deleted]:Hey davekonicek,We have already uploaded the new version to CodeCanyon but Envato has to accept it first, it usually takes one or two days for them. Until then you can access the new release with the ... Scott Allen How the hell do I register this plugin?Closed   LayerSlider for WordPress   Updated March 30, 2017 at 12:09pm   2 Most recent comment from [deleted]:Dear Scott Allen, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and update ... sashimi latest versionClosed   LayerSlider for WordPress   Updated March 29, 2017 at 11:37pm   3 Most recent comment from sashimi:Hi TeamOk, thank´s but it´s not is a  normal, a lot people like install and update manually this plugin Regards. scottvarga full screen video slideClosed   LayerSlider for WordPress   Updated March 29, 2017 at 7:35pm   4 Most recent comment from [deleted]:Hey infosensellc,Please create a new ticket for this case and show us your site or a test page where we can check this. Justin LicensingClosed   LayerSlider for WordPress   Updated March 29, 2017 at 7:28pm   4 Most recent comment from Justin:Thank you! Worked. bdumedia Image color (white) turns into blue/greyClosed   LayerSlider for WordPress   Updated March 29, 2017 at 2:37pm   2 Most recent comment from [deleted]:Hey bdumedia, I have checked both URLs you provided but for me the sliders are the same at the moment, the background of the images are both white.Have you managed to fix the problem in the meantime ... ussu Slide LinksClosed   LayerSlider for WordPress   Updated March 29, 2017 at 2:34pm   4 Most recent comment from [deleted]:We have introduced a new option in this update that you can use to move the slide linking on top or under the layers. It is possible that you will need to adjust this setting. It's located in the Slid ... sylvia can't update pluginClosed   LayerSlider for WordPress   Updated March 28, 2017 at 7:53pm   4 Most recent comment from [deleted]:Dear Sylvia, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wil ...