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Public Tickets

1000zen Hiding video background layer on mobile does not workClosed   LayerSlider for WordPress   Updated March 24, 2017 at 4:31pm   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. CBDistributors Slide Linking Broken in New versionClosed   LayerSlider for WordPress   Updated March 24, 2017 at 3:07pm   2 Most recent comment from [deleted]:Hey CBDistributors,Thank you for the feedback. We are aware of this problem and already working on the solution. We are going to release an update with a fix for it as soon as we can. triplexxxx UpdateClosed   LayerSlider for WordPress   Updated March 24, 2017 at 2:13pm   4 Most recent comment from [deleted]:Unfortunately I still believe that this is a conflict on your installation. We did not experience this problem on our end and no other user reported it so far.I'd recommend to manually reinstall the p ... Olga I cant update pluginClosed   LayerSlider for WordPress   Updated March 24, 2017 at 1:34pm   2 Most recent comment from [deleted]:Hey Olga,As I can see your theme loads a bundled version of LayerSlider and it is not installed separately. I'd recommend to disable and then remove the current version of the plugin and manually inst ... Benjamin Manford Purchase code not workingClosed   LayerSlider for WordPress   Updated March 23, 2017 at 9:56pm   2 Most recent comment from [deleted]:Hey Benjamin Manford, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and up ... piruzka purchase code is not workingClosed   LayerSlider for WordPress   Updated March 23, 2017 at 9:56pm   2 Most recent comment from [deleted]:Hey piruzka, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wil ... Milanokidsfashion Slider is not working in Internet Explorer; on mobile and other browsers it works good.Closed   LayerSlider for WordPress   Updated March 23, 2017 at 8:18pm   2 Most recent comment from [deleted]:Hey Milanokidsfashion, As I can see you are using an outdated version of LayerSlider. We have implemented several improvements and fixes since then. Please update the plugin.If you've received LayerS ... KMB-Kommunikation Thumbnail bar underneath sliderClosed   LayerSlider for WordPress   Updated March 23, 2017 at 7:13pm   2 Most recent comment from [deleted]:Hey KMB-Kommunikation, Thank you for reporting this issue. We did not receive any similar reports so far but will look into this problem as soon as we can. drpinillo How to deactivate site and reinstall LayerSlider?Closed   LayerSlider for WordPress   Updated March 23, 2017 at 5:29pm   2 Most recent comment from [deleted]:Hey drpinillo, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations thomasbeer Layerslider with Enfold font issueClosed   LayerSlider for WordPress   Updated March 23, 2017 at 2:35pm   2 Most recent comment from [deleted]:Hey Thomas, I believe that the slider's settings are being overwritten on the front-end. Please set font-family and font-size for your text layers on the admin interface. You will still need to do th ... buyledfixtures Update problemClosed   LayerSlider for WordPress   Updated March 23, 2017 at 1:51pm   2 Most recent comment from [deleted]:Hey buyledfixtures,I believe that there was an error during the update and the plugin files became corrupted somehow. Please try to update again, we did not receive other reports of problems with the ... cacarr Number of slides in sliderClosed   LayerSlider for WordPress   Updated March 23, 2017 at 1:27pm   2 Most recent comment from [deleted]:Hey cacarr, There is no limit for sliders/slides/layers you can use, but your web server settings could prevent creating more content after a point. This is most likely going to be a web server conf ... levseltzer download latest versionClosed   LayerSlider for WordPress   Updated March 23, 2017 at 2:52am   2 Most recent comment from [deleted]:Hey levseltzer,Envato has accepted our upload since then. The latest version can be accesed both ways now, through the auto-update feature and it also can be downloaded from CodeCanyon as well.  Thomas Installation of update of Layers WP 6.0Closed   LayerSlider for WordPress   Updated March 23, 2017 at 1:17am   2 Most recent comment from [deleted]:Hey Thomas,The problem is that there cannot be two instances of the same plugin present on your installation at the same time. You will need to delete the current version of LayerSlider to be able to ... Andrea Romano Layer Slider with RSSClosed   LayerSlider for WordPress   Updated March 22, 2017 at 5:58pm   2 Most recent comment from [deleted]:Dear Andrea Romano, The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be prov ...