Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Michelle Loeza My purchase code does not want to activate in the Wordpress fieldClosed   LayerSlider for WordPress   Updated April 9, 2017 at 10:06am   2 Most recent comment from [deleted]:Hey Michelle Loeza, I have tested your purchase code and it is valid and working. I was able to activate our test site with it. There might have been a temporary issue with the servers, please try to ... ibjessa activation cancellationClosed   LayerSlider for WordPress   Updated April 8, 2017 at 8:12pm   3 Most recent comment from [deleted]:Hey ibjessa, Please read the following part of the documentation for possible reasons for the deactivation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#canceled-activation ... claytonbrown Site flashing on slide transitionsClosed   LayerSlider for WordPress   Updated April 8, 2017 at 11:55am   3 Most recent comment from [deleted]:Hey claytonbrown,There is no such issue present in version 6.2.2. No other user reported this behavior so far and we did not experience this on our end either. I have checked your site in the latest ... Priyanka Position of the navigation iconsClosed   LayerSlider for WordPress   Updated April 8, 2017 at 8:23am   2 Most recent comment from [deleted]:Dear Priyanka, The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided ... lamessegee LinksClosed   LayerSlider for WordPress   Updated April 7, 2017 at 11:27pm   3 Most recent comment from lamessegee:I did, thanks. My layers were overlapping. stevebc Avada 5.1.5 / WooCommerce 3.0.0 / LayerSlider WP 6.2.2Closed   LayerSlider for WordPress   Updated April 7, 2017 at 12:43pm   2 Most recent comment from [deleted]:Hey stevebc,Sorry for the delayed response. The support desk's operator had some issues with their servers and it also affected us.Please check the LayerSlider System Status located on the WP sidebar ... Justyna Schmidt Transition hover ProblemClosed   LayerSlider for WordPress   Updated April 7, 2017 at 12:41pm   8 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Frank Griffin Export / Import of a single slideClosed   LayerSlider for WordPress   Updated April 7, 2017 at 11:53am   3 Most recent comment from Frank Griffin:Excellent! Worked great.Thanks!Frank Phil Layer Slider IssueClosed   LayerSlider for WordPress   Updated April 7, 2017 at 11:43am   2 Most recent comment from [deleted]:Hey Phil,Sorry for the delayed response. The support desk's operator had some issues with their servers and it also affected us.Could you please set up a test page where we can see this issue to inves ... matan sabti layer slider on mobileClosed   LayerSlider for WordPress   Updated April 7, 2017 at 11:10am   4 Most recent comment from [deleted]:Sorry for the delayed response. The support desk's operator had some issues with their servers and it also affected us. I have looked into this and the problem is caused by the following code that is ... comwizme59 BugClosed   LayerSlider for WordPress   Updated April 6, 2017 at 2:28pm   3 Most recent comment from comwizme59:Thank you ! prodport Opening Text TransitionClosed   LayerSlider for WordPress   Updated April 6, 2017 at 2:10pm   6 Most recent comment from [deleted]:If you want layers to appear static without any movement or delay, you will need to set the opening transition the following way: Offsets, Duration and Start at to zero, Fade should also be disabled. ... luvmyrsx changing the slider for origami sliderClosed   LayerSlider for WordPress   Updated April 6, 2017 at 1:36pm   2 Most recent comment from [deleted]:Hey luvmyrsx,You can find the slider publishing methods listed and explained in the documentation. You can use multiple ways that fit your needs, please refer to the following URL: https://support.kr ... gad3210 show slider on screenClosed   LayerSlider for WordPress   Updated April 6, 2017 at 12:20pm   2 Most recent comment from [deleted]:Hey gad3210,Unfortunately there is no option in the plugin to achieve this effect at the moment. You can use deeplinking to create an specific URL that will start the slider with a certain slide, but ... gotohell video sliderClosed   LayerSlider for WordPress   Updated April 6, 2017 at 7:33am   3 Most recent comment from [deleted]:Hey gotohell,You have added the video as a slide background. Currently videos added as a background are restricted in some ways, for example they do not have sound. You will need to add this video as ...