Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

De Leonardis can not save the new sliderClosed   LayerSlider for WordPress   Updated April 4, 2017 at 2:11pm   3 Most recent comment from [deleted]:Hey De Leonardis, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Frank Buddenbrock Layer Slider not workingClosed   LayerSlider for WordPress   Updated April 4, 2017 at 12:25pm   2 Most recent comment from [deleted]:Hey Frank Buddenbrock,I have checked and this license code is invalid for LayerSlider. Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's p ... wabiz-dev ActivationClosed   LayerSlider for WordPress   Updated April 4, 2017 at 12:17pm   2 Most recent comment from [deleted]:Dear wabiz-dev, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... Griddancer adding a button with a linkClosed   LayerSlider for WordPress   Updated April 4, 2017 at 12:17pm   2 Most recent comment from [deleted]:Dear Griddancer, The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provide ... barbee0264 need license keyClosed   LayerSlider for WordPress   Updated April 4, 2017 at 12:16pm   2 Most recent comment from [deleted]:Hey barbee0264,Please read the following part of the documentation: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activation-purchase-code andrevan Play by Scroll not working other than Full size layoutClosed   LayerSlider for WordPress   Updated April 3, 2017 at 10:33pm   2 Most recent comment from [deleted]:Hey andrevan,We are not aware of any issue like this, the play by scroll feature is working properly on our end. Could you please set up a test page where we can check on this ? ilakarle how to activate layer sliderClosed   LayerSlider for WordPress   Updated April 3, 2017 at 3:41pm   2 Most recent comment from [deleted]:Dear ilakarle, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates w ... Sara updating layer sliderClosed   LayerSlider for WordPress   Updated April 3, 2017 at 3:40pm   2 Most recent comment from [deleted]:Hey Sara,In case you have the plugin from a theme already installed on your site, you will need to disable and then remove the current version first. After that you can manually install the new releas ... steveok slider not working with flatsome themeClosed   LayerSlider for WordPress   Updated April 3, 2017 at 3:33pm   2 Most recent comment from [deleted]:Hey steveok,I have looked into this on your site but wasn't able to find anything in your theme files that is causing the issue. Unfortunately I do not know what the slider should look like originally ... todtbern Techn. Problem while decreasing "Origami"Closed   LayerSlider for WordPress   Updated April 3, 2017 at 2:09pm   3 Most recent comment from [deleted]:Hey Bernhard, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. cbrehmer Where do I manage my licenses?Closed   LayerSlider for WordPress   Updated April 2, 2017 at 3:08pm   2 Most recent comment from [deleted]:Hey cbrehmer, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations Matthias Activating LayerSliderClosed   LayerSlider for WordPress   Updated April 2, 2017 at 3:07pm   4 Most recent comment from [deleted]:Yes, the plugin does work without activating it, but some premium features are only available after activation. Neville Jacob Lack of responsiveness to mobile and ipadClosed   LayerSlider for WordPress   Updated April 1, 2017 at 9:47pm   6 Most recent comment from [deleted]:I'm sorry but I'm not sure I follow. On the site you have showed us (www.theamericanbeagle.com) there is no LayerSlider present. Our plugin is not being used on your site at the moment. y5raleigh plugin update not where to put codeClosed   LayerSlider for WordPress   Updated April 1, 2017 at 9:45pm   2 Most recent comment from [deleted]:Hey y5raleigh,You can enter your purchase code to the Product Activation section on the main page of the plugin's admin interface. You can also find activating instructions in the documentation on the ... JJ WON ActivateClosed   LayerSlider for WordPress   Updated April 1, 2017 at 9:34pm   2 Most recent comment from [deleted]:Dear JJ WON, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wil ...