Public Ticket #3564972


  • Peter started the conversation

    I thought this was a "one-time" purchase. I never received any warning/notification in the last 60 days that this charge was upcoming. So, I need a full refund.

  •  112
    George replied

    Hello Peter,

    As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to complete.

    Please note, that FastSpring always sends a notification email before the subscription is extended and the automatic payment.

    Best Regards,
    George | Kreatura Dev Team