I thought this was a "one-time" purchase. I never received any warning/notification in the last 60 days that this charge was upcoming. So, I need a full refund.
As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to complete.
Please note, that FastSpring always sends a notification email before the subscription is extended and the automatic payment.
I thought this was a "one-time" purchase. I never received any warning/notification in the last 60 days that this charge was upcoming. So, I need a full refund.
Hello Peter,
As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to complete.
Please note, that FastSpring always sends a notification email before the subscription is extended and the automatic payment.
Best Regards,
George | Kreatura Dev Team